Service Management Supervisor

Responsibilities:
Support end-to-end demand intake processes for new GBS services by ensuring requests are logged accurately and aligned to defined intake standards and strategic priorities.
Coordinate with Function Owners and service teams to gather required information and clarifications for demand requests Maintain the demand backlog and pipeline, including status updates, aging, and throughput tracking.
Prepare demand summaries and reports to support prioritization discussions led by the Performance and Demand Management Lead.
Update demand records based on prioritization outcomes and communicate status changes to submitting teams.
Support consistency and transparency by ensuring demand data is standardized, current, and accessible across functions.
Identify recurring intake issues or bottlenecks and flag them for process improvement.
Maintain demand records within ServiceNow or other enabling tools.
Requirements:
Bachelor's degree required.
4-6 years of experience in service management governance, enhancement management, and new service intake within a complex, global organization or shared services environment.
Direct experience in establishing and executing governance frameworks and operationalizing intake and prioritization processes.
Strong organizational and follow-up skills with attention to detail.
Ability to manage multiple requests and coordinate inputs from different teams.
Clear written and verbal communication skills.
Familiarity with enterprise intake or service management tools preferred.
Highly organized, proactive, and adaptable, with the ability to manage multiple priorities in a fast-paced, ambiguous environment.

Experience
4-8 yrs