Technical Product Management Associate

Responsibilities:
Monitor Oracle Integration issues
Perform first-level triage of failed iFlows, API calls, and scheduled jobs
Validate data flows between Oracle and downstream systems (e. g., payroll systems, third-party vendors, and internal McDonald's applications like GIA).
Escalate unresolved or critical issues to L2/L3 support or development teams with detailed logs and context.
Support daily health checks for Oracle integration points (e. g., SFTP connections, OAuth tokens, and certificates).
Document recurring issues and contribute to operational runbooks and knowledge bases.
Collaborate with the functional solutions team and scaled services teams to ensure integration reliability and compliance.
Participate in shift-based monitoring coverage, including weekends or holidays if required.
Requirements:
Bachelor's degree in computer science, information systems, or a related field (or equivalent experience).
Familiarity with Oracle modules and integration touchpoints.
Exposure to integration concepts such as iFlows, APIs (OData/SOAP), SFTP, and IDocs.
Strong analytical and communication skills.
Willingness to learn and grow in a cloud-native environment.
Preferred Qualifications:
Hands-on experience with Integration Suite monitoring and Oracle provisioning.
Exposure to Cloud ALM, CPI, or API Management.
Basic knowledge of XML, JSON, or scripting for log analysis.
Familiarity with ITSM tools like ServiceNow or Jira.
Understanding of HR data sensitivity and compliance requirements (e. g., GDPR).

Experience
1-3 yrs