Customer Support Executive

Customer Support Executive
A global logistics leader standing up its India support centre
Location: Remote (India)
About the Company
A global logistics leader is building its India support centre and has partnered with Flexiple to hire its early team. You will keep customers informed and confident as shipments and orders move around the world. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.
Role Overview
As a Customer Support Executive, you will be the day-to-day point of contact for customers, tracking issues to resolution and keeping communication clear when timelines are tight.
Key Responsibilities
Support Delivery
Respond to customer queries on orders, shipments, and accounts
Track and resolve issues, coordinating with internal teams as needed
Keep customers updated proactively until each issue is closed
Records & Follow-up
Maintain accurate case notes and status across the queue
Flag delays or risks early so they can be managed before they escalate
Ideal Candidate Profile
1 to 5 years in customer support, operations support, or a service role
Clear written and spoken English and a calm, organised manner
Comfort coordinating across teams to get things done
A reliable remote-work setup and comfort with support tools
Preferred Qualifications
Exposure to logistics, supply chain, or e-commerce operations
Familiarity with helpdesk or ticketing tools
Comfort working across time zones when needed
What We Offer
An early support seat with a global logistics leader's India centre
Remote-friendly, pan-India hiring with long-term placement
Exposure to global operations and a high-ownership mandate
One application considered for this and future matched roles
Hiring Process
HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

Work arrangement
No