Senior Solutions Architect

Senior Solutions Architect — Hands-On
Location: Bangalore
Experience: 10+ Years
About the Role
We are looking for a Senior Solutions Architect who combines strong customer-facing consulting skills, architectural expertise, and hands-on software development.
The role will own the technical journey across pre-sales, discovery, solution design, implementation, and production go-live. You will work closely with enterprise customers to understand business requirements, design scalable solutions, lead technical discussions, and contribute hands-on code to build and productionize integrations and AI-powered solutions.
Key Responsibilities
Customer & Solution Engagement
Act as the primary technical expert for enterprise customers across discovery, solutioning, design, and delivery.
Lead technical discovery workshops and translate business requirements into scalable technical solutions.
Conduct technical presentations, product demonstrations, POCs, RFP responses, and solution proposals.
Engage with senior business and technology stakeholders and clearly communicate architectural decisions and trade-offs.
Solution Architecture
Design scalable, secure and production-ready AI, Voice AI and Digital AI solutions.
Define system architecture, APIs, data flows, integration patterns, security/identity models, and non-functional requirements.
Architect complex integrations with CRM, CCaaS, ERP, banking and other enterprise platforms.
Create architecture diagrams, technical specifications, implementation guides, and architecture decision documents.
Identify integration, security, scalability and operational risks and define mitigation strategies.
Hands-on Engineering & Delivery
Write, test, debug and deploy production-quality code for APIs, integrations and AI workflows.
Build rapid prototypes and convert successful POCs into scalable, maintainable production solutions.
Work closely with engineering and product teams on code reviews, technical decisions and implementation.
Own technical delivery through testing, deployment, go-live, observability and production handover.
Troubleshoot complex cross-system technical issues and drive them through to resolution.
Platform & Engineering Excellence
Develop reusable integration components, architecture blueprints and technical patterns.
Ensure consistency and maintainability across multiple customer implementations.
Partner with Product and Engineering teams to convert customer requirements into product and platform enhancements.
Required Skills & Experience
10+ years of experience in enterprise software engineering, technical delivery or solution architecture.
3+ years of experience in Solutions Architecture / Integration Architecture / Technical Consulting.
Strong hands-on software development experience with a track record of delivering production applications.
Strong understanding of:
APIs & microservices
Distributed systems
Event-driven architectures
Cloud platforms
Identity & security
Data architecture
Enterprise integrations
Experience delivering SaaS products and complex enterprise integrations into production.
Strong engineering practices around CI/CD, testing, code reviews, monitoring and troubleshooting.
Excellent customer-facing communication skills with the ability to lead workshops, technical discussions and executive presentations.
Strong architectural judgment with the ability to balance business requirements, scalability, security, delivery timelines and maintainability.
Proven ability to independently own complex technical initiatives from discovery to production.
Good to Have
Experience with Conversational AI, Voice AI, Generative AI or Customer Experience (CX) platforms.
Experience with Salesforce, Genesys Cloud, CCaaS or CPaaS platforms.
Experience integrating platforms such as Twilio, Genesys, Amazon Connect or Five9.
Experience integrating with CRM, ERP, banking or other enterprise core systems.
Hands-on experience with RAG, model evaluation, AI guardrails and human-in-the-loop workflows.
Experience deploying AI solutions in enterprise environments.
Experience working with financial services, healthcare or other regulated industries.
Experience in a high-growth/start-up environment with strong ownership and adaptability.
What Success Looks Like
Building strong technical credibility and trust with enterprise customers.
Converting technical discovery and POCs into well-designed, production-ready solutions.
Delivering reliable architectures and high-quality production code.
Proactively identifying and reducing technical and integration risks.
Creating reusable technical assets and integration patterns that improve future implementation speed and consistency.

Work arrangement
No