Voice & Chat AI Prompt Engineer

About SYSCORT
Syscort is a global consulting and technology services firm based in the UAE, delivering business transformation solutions across MENA, APAC, UK, US, and Europe. We specialize in Treasury & Risk Consulting, Financial Transformation, Data & Analytics, AI & Automation, and Technology Consulting, helping organizations optimize operations, unlock insights, and build future-ready enterprises.
This role combines Client Discovery + Conversational AI + Prompt Engineering + Voice AI Platforms. The candidate should be able to understand a business requirement, recommend the right approach, and build and optimize the voice-agent experience.
Key Responsibilities
Conduct client discovery and requirement-gathering sessions to understand business objectives, processes, user journeys and automation opportunities.
Translate business requirements into Voice AI conversation flows, prompts, business rules and agent behavior.
Recommend Voice AI best practices, architecture and suitable platforms based on the use case.
Design and optimize system prompts, guardrails, fallback and escalation logic.
Build and configure voice agents and handle real-world scenarios such as interruptions, silence, unclear responses and changing user intent.
Work with platforms such as Vapi, Retell AI, ElevenLabs, Twilio, Telnyx, Vonage or Plivo.
Work with LLMs such as OpenAI, Claude and Gemini, and STT/TTS platforms such as ElevenLabs and Deepgram.
Support integrations using APIs, webhooks, JSON, CRM and automation platforms.
Test agents using real-world and edge-case scenarios, review transcripts/calls and continuously optimize performance.
Support UAT, client demos and production deployments.
Work on multilingual voice experiences including English, Hindi, Arabic and French where required.
Required Skills
Hands-on experience with Prompt Engineering, LLMs and Conversational/Voice AI.
Experience building or configuring Voice AI agents.
Strong conversational design and requirement-gathering skills.
Understanding of STT, TTS, latency, interruptions, call routing and human handoff.
Basic understanding of APIs, JSON and webhooks.
Strong analytical, communication and problem-solving skills.
Ability to work directly with clients and technical teams.
Preferred Experience
Voice AI: Vapi, Retell AI, ElevenLabs
Telephony: Twilio, Telnyx, Vonage, Plivo, SIP
LLM: OpenAI, Claude, Gemini
Speech: Deepgram, ElevenLabs, Google/Azure Speech
Integration: Salesforce, HubSpot, Qualtrics, n8n, Make
Candidates do not need experience with every platform. Strong hands-on experience with one Voice AI platform + one telephony platform + one major LLM is preferred.
Ideal Candidate
Someone Who Can Take a Requirement From
Discovery → Requirement Gathering → Solution Recommendation → Conversation Design → Prompt Engineering → Voice/Telephony Configuration → Testing → UAT → Production
and independently drive the Voice AI workstream.
Hands-on production Voice AI experience is preferred over purely theoretical Prompt Engineering experience.

Work arrangement
No