Front Desk Executive

Company Description Sprouts Child Development Centre is a specialized facility focused on supporting the developmental, behavioral, and learning needs of children. The centre provides structured programs and therapies designed to help children reach their full potential in a safe, caring environment. Families are supported through evidence-based practices and individualized care plans. A collaborative team of professionals works closely with parents and caregivers to promote holistic development and positive outcomes for children.
Role Description The Front Desk Executive is a full-time, on-site role based in Gurgaon, responsible for managing the reception area and providing a welcoming experience for children, families, and visitors. Day-to-day tasks include greeting and directing visitors, handling incoming calls, managing appointment scheduling, and maintaining visitor logs and basic administrative records. The role involves coordinating with therapists and staff to ensure smooth flow of sessions, handling inquiries about centre services, and supporting registration and billing-related documentation. The Front Desk Executive also helps maintain a professional and child-friendly environment at the reception, ensuring that all interactions reflect the centre’s values of care, respect, and confidentiality.
Qualifications
Strong interpersonal skills and a friendly, professional demeanor to interact effectively with children, families, and staff.
Excellent phone etiquette and receptionist duties experience, including handling calls, scheduling appointments, and managing front desk operations.
Customer service skills with a focus on empathy, patience, and resolving queries in a timely and courteous manner.
Clear verbal and written communication skills to provide accurate information and manage documentation.
Prior experience in a front office, clinic, school, or child-focused setting is an advantage.
Basic computer skills, including use of email, calendars, and office software; familiarity with appointment or CRM systems is a plus.
Ability to stay organized, handle multiple tasks, and maintain confidentiality of client information.
Minimum of a high school diploma; a certificate or degree in administration, hospitality, or related fields is preferred.

Work arrangement
No