Junior Operations Executive

Role : Junior Operations Executive
Work mode : Remote
🚖 Join Our Team as a Junior Operations (Remote | Customer Service – Inbound & Outbound Calls)
Smartzi, a dynamic UK-based passenger transportation company, is on the lookout for a proactive communicator to be part of our growing remote team. If you thrive in fast-paced environments and enjoy making an impact, this role is for you!
What we’re looking for:
✔️ Excellent communication skills
✔️ A strong team player with a collaborative spirit
✔️ Self-driven, adaptable, and motivated
✔️ Sales background (a plus, but not essential)
Role Description
This is a full-time role for a Call Center Customer Service Representative, with some flexibility for Remote work. As a Call Center Customer Service Representative, your responsibilities will include monitoring and distributing jobs to drivers. Managing high volumes of inbound and outbound calls, coordinating seamlessly with clients and internal teams, managing stake holder inquiries, providing outstanding support, resolving issues, ensuring customer satisfaction, maintaining a high-quality customer experience. You will serve as a key liaison between the company and its customers, ensuring their needs are met promptly and professionally.
Requirements
Strong skills in customer service and support, with a focus on maintaining high levels of customer satisfaction
Ability to deliver and sustain an excellent customer experience while building positive customer relationships
Exceptional communication and interpersonal skills
Proven ability to handle a high volume of calls while multitasking efficiently
Strong problem-solving skills, with patience and adaptability when addressing customer concerns
Familiarity with call center operations and processes
Fluency in English (written and verbal) is essential, and the ability to comprehend and interact effectively with different accents is mandatory
Previous experience in a customer-facing role or call center environment is mandatory
Experience or exposure in a Marketing and Sales background will be considered an added advantage
Shifts
Roster-based 8-hour shifts + 1-hour break
Early Morning: 4:00 AM – 1:00 PM (SL Time)
Day: 12:00 PM – 9:00 PM (SL Time)
Night: 7:00 PM – 4:00 AM (SL Time)
Important
Applicants must have their own laptop/device and a stable network connection.
A quiet or sound-proof work environment suitable for handling calls is required.
This is a full-time role; candidates must be fully available during assigned roster-based shifts
What we Offer:
✨ Competitive remuneration package with incentive schemes
✨ Remote working convenience
✨ A supportive, growth-oriented culture
✨ Gain valuable international exposure and unlock career growth opportunities by working with a global team
📩 Interested candidates may apply by sending their CV to:
bhagya@smartzi.com
📌 Please clearly mention the position applied for in the email subject line.
** Visit our LinkedIn Page for more career opportunities.
⚠️ Please Note
Candidates who have previously applied do not need to reapply. Your résumé is already in our database and will be considered for this opportunity.
*Kindly apply only if you meet the specified requirements outlined above*

Work arrangement
No