Travel Consultant / Booking Specialist

Hiring: Travel Consultant / Booking Specialist – UK Process 🇬🇧✈️
Location: India
Region Supported: UK
Position: Travel Consultant / Booking Specialist
Experience: 2–3+ years
Salary: ₹45,000 – ₹50,000 per month
Working Hours: UK Business Hours | Approx. 9:00 AM – 6:00 PM GMT/BST
Working Schedule: 5 days a week, 8 hours per day
Languages: English & Gujarati – Excellent spoken and written communication
About the Role
We are looking for an experienced Travel Consultant / Booking Specialist to support our UK-based customers with end-to-end travel bookings, primarily using Sabre GDS.
The ideal candidate should have strong hands-on experience in GDS booking and ticketing, excellent knowledge of international travel, and the ability to build strong relationships with customers through a friendly, consultative approach.
Key Responsibilities
Handle end-to-end flight bookings using Sabre GDS and other GDS platforms such as Amadeus, Galileo, or Travelport.
Search, quote, and book single, multi-city, and complex international itineraries.
Handle ticketing, reissues, refunds, cancellations, and PNR management.
Understand and manage fare rules, ADMs, and ACMs.
Handle India-specific travel requirements, including multi-city India itineraries, wedding and group travel, pilgrimage travel, and elderly/assisted travel.
Respond to customers through phone, WhatsApp, and email.
Coordinate with airlines, hotels, DMCs, and other suppliers for special requirements.
Maintain accurate booking records and CRM updates.
Proactively communicate fare changes, schedule changes, and urgent booking issues.
Build strong customer relationships through natural conversation and a high-touch service approach.
Provide regular EOD reports on bookings, customer interactions, and KPIs.
Required Skills & Experience
2–3+ years of hands-on Sabre GDS experience with actual live booking experience.
Strong understanding of international flight bookings, fare rules, ticketing, reissues, refunds, and cancellations.
Experience handling complex and multi-city itineraries.
Working knowledge of another GDS such as Amadeus, Galileo, or Travelport is an advantage.
Prior experience supporting UK or international customers is preferred.
Knowledge of Indian domestic travel sectors and India-specific routing is a plus.
Experience with holiday package quoting is an added advantage.
Comfortable working with WhatsApp Business, email, CRM, and other customer communication tools.
Excellent spoken and written English and Gujarati.
Strong customer service and relationship-building skills.
Should be talkative, confident, customer-focused, and comfortable creating natural conversations.
What the Client Provides
Initial process and product training.
Sabre GDS access and required system credentials.
Telephony, WhatsApp Business, and email access.
CRM access.
Airline, hotel, and DMC supplier contacts.
Booking procedures, fare rules, workflows, scripts, templates, and best practices.
Interested?
If you have strong Sabre GDS live booking experience and are interested in this opportunity, please share your updated resume at:
📩 harshitha.g@ssgserv.in
Please mention your Sabre GDS experience and notice period while applying.

Work arrangement
No