Contact Center Engineer

IDR is seeking a Contact Center Engineer to join one of our top clients for a remote opportunity. This role involves supporting the deployment and updates of NICE InContact Studio scripts across multiple US sites within a healthcare organization. The engineer will work on script modifications, system migrations, and may assist with employee training on the new contact center systems.
Position Overview for the Contact Center Engineer:
Assist with the deployment and updating of NICE InContact Studio scripts across US healthcare sites.
Support migration efforts from platforms like RingCentral to NICE CXone.
Make design changes and troubleshoot scripts independently.
Provide user training to ensure effective system usage.
Collaborate closely with project leads to implement system updates and improvements.
Requirements for the Contact Center Engineer:
Hands-on experience with NICE CXone / NICE InContact platform.
Proficiency in creating, modifying, and troubleshooting CXone Studio scripts.
Experience in migrating contact center systems from platforms such as RingCentral.
Strong prioritization, communication, and project management skills.
Ability to make design changes and script updates independently within CXone Studio.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization.
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success.
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Work arrangement
No