Senior Business Analyst

Position Summary: The Sr. Business Analyst is a senior contributor on the product management team, providing analytical leadership across multiple product areas and translating complex or ambiguous business needs into clear, actionable requirements that drive product development in a fast-paced environment. This role works closely with the Director of Product Management, engineering leadership, and business stakeholders — setting standards for requirements practice, mentoring less experienced analysts, and contributing to product strategy discussions. This role operates in a Microsoft-based development environment, collaborating closely with engineering teams using Azure DevOps, SQL Server, and modern .NET-based solutions.
Supervisory Responsibilities: None
Essential Tasks:
Requirements & Analysis
Set direction for requirements discovery across multiple product areas or complex, cross-functional initiatives
Translate ambiguous or competing business objectives into structured requirements, user stories, and acceptance criteria, resolving conflicts among stakeholder groups
Identify systemic gaps and inefficiencies across products and workflows, and recommend solutions that inform product strategy
Serve as the escalation point for requirements or scope conflicts between business stakeholders and engineering teams
Establish and maintain requirements-gathering standards and best practices for the Business Analyst team
Product Support
Guide backlog strategy and prioritization across multiple product areas, advising the Director of Product Management on trade-offs
Oversee backlog grooming, and release activities across the analyst team, stepping in directly on the most complex or highest-risk releases
Establish standards for acceptance criteria and validation practices used across the Business Analyst team
Audit work item quality (epics, features, user stories, defects) in Azure DevOps and coach others on maintaining consistency
Stakeholder Engagement
Build and maintain relationships with senior business stakeholders and engineering leadership, representing the analyst function in cross-functional and strategic conversations
Facilitate complex or high-stakes requirements reviews and sign-off sessions, including those involving competing stakeholder priorities
Advise the Director of Product Management on requirements-related risk and provide input into product roadmap decisions
Documentation & Reporting
Establish documentation standards (BRDs, process maps, data flow diagrams) used across the Business Analyst team and audit adherence to them
Consolidate and report on backlog health and requirement completion trends across multiple product areas for leadership visibility
Advise on data and reporting considerations for complex, cross-system requirements
Core Competencies:
Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner
Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability: Acknowledgment of the importance of being present and punctual.
Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcomes
Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Mentorship & Coaching: Ability to develop the skills of less experienced analysts through coaching, feedback, and modeling of best practice
Experience & Education
8+ years of experience in a business analyst or similar role within a technology-focused organization
Demonstrated ability to lead requirements discovery and analysis across multiple product areas or complex, cross-functional initiatives
Track record of mentoring or developing less experienced analysts
Strong ability to translate ambiguous, competing, or undefined business needs into structured, actionable requirements
Agile/Scrum experience – including facilitating or advising on ceremonies across multiple teams
Excellent written and verbal communication skills, including experience engaging senior stakeholders and engineering leadership
Proficient in SQL and familiar with database server concepts (tables, relationships, data validation)
Preferred Experience:
Experience with AI
Experience in product analytics, customer journey mapping, or UX research
Background in the insurance or financial services industry
Experience working in a DevOps environment at scale (boards, backlogs, and reporting across multiple teams)
Experience contributing to product roadmap or strategy discussions
Physical Requirements:
Ability to lift 25 pounds
Repeated use of sight to read documents and computer screens
Repeated use of hearing and speech to communicate on telephone and in person
Repetitive hand movements, such as keyboarding, writing, 10-key
Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.
Employee Wellness Program
Company paid holidays, plus PTO
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.
Applications will be accepted until the position is filled

Work arrangement
No