Live opening · Posted 11 days ago
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Support our global finance team by assisting with help desk ticket resolution related to Microsoft Dynamics 365 Business Central.
Americas, Global, Americas - North, Finance, Information Technology, Long-term (1+ years), Short-term (3-12 mo.), Part Time, Remote, USA, Volunteer
Description
Role Summary
Join our team as a finance support specialist, where you'll tackle finance-related help desk tickets, troubleshoot D365 Business Central issues, and collaborate with global finance teams to enhance processes. Bring your strong communication and problem-solving skills to make a real impact in a dynamic global environment, with flexible hours and remote support options available.
Please note: This role is a volunteer position.
Volunteer Finance Help Desk Support: Cary, North Carolina (USA) or remote
Our Finance team is seeking a volunteer to help support and respond to finance-related help tickets.
Key Responsibilities
Monitor and respond to finance-related help desk tickets in a timely and professional manner.
Troubleshoot and resolve issues related to D365 Business Central, including journal entries, account reconciliation, reporting, and system navigation.
Collaborate with finance team members across global locations to understand and address their concerns.
Escalate complex issues to appropriate internal teams or external support when necessary.
Document solutions and contribute to a knowledge base for future reference.
Assist in identifying recurring issues and recommending process improvements.
Qualifications
Experience working with D365 Business Central, particularly in a non-profit finance or accounting context.
Strong understanding of finance principles and processes.
Excellent communication skills and ability to work collaboratively in a global team environment.
Ability to manage multiple tasks and prioritize effectively.
Previous help desk or support experience is a plus.
Commitment
Flexible hours based on availability.
Remote support with occasional virtual meetings.
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an IRS recognized 501(c)3 charitable organization EIN: 22-1690564
P.O. Box 8700, Cary, NC 27512, USA
Phone: 919-460-3700 or 800-456-7897 (7TWR)
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Work arrangement
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