Sales Advocate Specialist Multilatina

Essential FunctionWorks in tandem with the Account Executive (AE) assigned to the account with an emphasis on the pre-sales L2Q (Lead-to-Quote). Serves as backup to cover administrative functions of the AE whenever the AE is unavailable Owns the MACDs (Move/Add/Change/Disconnect) process for existing services, interacting directly with the client. Process on its own all the small sales, including upgrades and downgrades to existing and new services as defined by the Company's current policy. Assists and follows up with stakeholders to ensure timely delivery of all the quotes requested by the client, including direct coordination with CES's pre-sales and finance and other account executives/pre-sales engineers throughout the LATAM region. Executes all the processes and subprocesses needed to process MACDs that are defined as a direct responsibility of the Commercial Area. Coordinates the timely compliance with all the client requirements and procedures to complete a closed deal, including registering CES as a provider for the client, obtaining a Purchase Order (PO) to associate with service billing, etc. Directly interacts with the client and CES's Legal department to help with all the external documentation and administrative tasks required to close a deal, including follow-ups on NDA, MSA (Master Service Agreements), contracts, addendums, schedules, etc. Coordinates with Sales Operations to ensure that a closed deal becomes a processed order in the shortest possible time. Interacts and keeps updated with the Company's systems, including Salesforce. Escalates any situation as needed to the appropriate levels to resolve any outstanding client issues as expeditiously as possible. Qualifications: EducationEducation LevelEducation DetailsRequired/
Preferred Bachelor's DegreeBachelor's degree in Business Administration, Marketing, Communications, or a related field preferred.
Equivalent professional experience may be considered in lieu of formal education.Preferred Work ExperienceExperienceExperience DetailsRequired/
Preferred 4-6 yearsExperience in Customer Care for large accounts in B2B services environmentRequiredor1-3 years3+ years in a junior Sales position and/or 3+ years in a Customer Care position.Requiredor Prior experience in sales and Customer Care positions is a big plusPreferred

Work arrangement
No