Electronic Data Interchange (EDI) Coordinator

New Pig Corporation – EDI Coordinator – Onsite or Remote
The EDI Coordinator coordinates and supports Electronic Data Interchange (EDI) activities across customer and supplier trading partners, serving as the primary liaison among internal business teams, external partners, IT resources, and our EDI provider.
The role manages the full lifecycle of trading partner EDI relationships - requirements, onboarding, testing, implementation, production support, issue resolution, and ongoing relationship management.
***Please note: This is a coordination, vendor-management, and troubleshooting role, not an EDI development position.***
Key Responsibilities
Coordinate end-to-end EDI onboarding for new customers and suppliers, including requirements gathering, transaction volumes, timing expectations, testing, and production readiness
Translate business requirements into clear scope and technical requests for the EDI provider and other technical resources
Coordinate user acceptance testing and validate that transactions meet business requirements before production deployment
Communicate timelines, risks, roadblocks, and status updates while ensuring alignment among partners, internal teams, and the vendor
Submit, prioritize, track, and follow up on vendor requests, incidents, enhancements, and partner implementations in vendor ticketing and project-management systems
Hold EDI provider accountable for agreed timelines and service levels; escalate missed commitments, recurring issues, SLA breaches, or business-impacting delays
Identify recurring issues and work with EDI provider and internal teams on durable solutions rather than tactical fixes.
Help evaluate vendor performance, service quality, and opportunities to improve EDI processes
EDI Operations & Support
Monitor day-to-day EDI transaction processing and proactively identify failed, rejected, delayed, or incomplete transactions
Coordinate investigation and resolution of EDI issues involving customers, suppliers, internal systems, and EDI provider; determine appropriate ownership and escalation paths
Communicate business-impacting issues and timely resolution updates to appropriate internal and external stakeholders
Identify recurring problems and recommend process, configuration, or system improvements to prevent future occurrences
Trading Partner Management
Serve as primary point of contact for customers and suppliers regarding EDI implementations, operational issues, and transaction questions
Coordinate communications among trading partners, EDI provider, and internal business and technology teams to ensure clarity and alignment
Maintain accurate partner requirements, implementation status, contacts, transaction types, and related documentation while building productive long-term partner relationships
Business & Technical Coordination
Work closely with Finance, Supply Chain, Customer Service, Sales, IT, and other teams to understand business requirements and transaction flows
Explain implementation constraints and tradeoffs, and coordinate changes involving ERP, order management, warehouse, shipping, invoicing and other systems connected to EDI
Participate in business systems and integration projects where EDI is affected or involved
Help business teams understand how EDI transactions affect downstream operations, inventory, billing, and customer fulfillment
Documentation, Monitoring & Reporting
Create and maintain EDI process documentation, trading partner requirements, implementation records, SOPs, troubleshooting procedures, and support documentation
Maintain an accurate inventory of active trading partners, transaction types, volumes, implementation dates, incidents, failures, implementations, and vendor requests
Monitor trends and recurring issues; recommend improvements to onboarding, testing, monitoring, support, standards, documentation, and vendor-management practices
Provide regular leadership reporting on active implementations, SLA performance, significant incidents, vendor accountability, reliability, efficiency, and operational risk.
Requirements
1-2 years of professional experience in EDI, business systems, ERP/order management, supply chain technology, B2B integration, business operations, or a related field
Working knowledge of EDI concepts, business-to-business transaction flows, and how EDI data moves through enterprise systems
Ability to coordinate technology implementations, system changes, integrations, or trading partner onboarding
Experience interfacing with third-party technology vendors, managed service providers, or outsourced technical resources
Strong analytical and troubleshooting skills; ability to investigate issues systematically and coordinate resolution across multiple teams
Familiarity with enterprise systems such as ERP, order management, warehouse management, or supply chain software and the flow of business data through them
Strong project coordination, organization, written and verbal communication, documentation, record-keeping, and process-management skills
Preferred Qualifications
Experience working with a managed EDI service provider or ASP platform
Familiarity with common EDI transactions: purchase orders (850), purchase order acknowledgments (855), advance ship notices (856), invoices (810), and functional acknowledgments (997/999)
Familiarity with EDI communication methods such as AS2, SFTP, HTTPS, or APIs and transaction standards including X12 and EDIFACT
Experience in manufacturing, distribution, retail, or supply chain environments
Experience with process improvement, workflow automation, business systems projects, project-management tools, ticketing systems, or collaboration platforms
No VISA sponsorships for this role

Work arrangement
No