Salesforce Business Analyst (f/m/x)

We are looking for a professional who can combine Salesforce platform expertise with a strong product and business mindset. In this role, you will be responsible for developing and enhancing key solutions that support employee, manager, and operational team experiences in an international environment.
The ideal candidate enjoys working closely with business stakeholders, bringing structure to complex processes, prioritizing requirements, and translating user needs into practical solutions. We are looking for someone who can view a product holistically, from strategy and roadmap planning, through backlog management, to delivering improvements and creating a positive user experience.
While Salesforce knowledge is important, this is not a hands-on development or platform administration role. The key focus is on identifying business needs and effectively leveraging Salesforce capabilities to achieve organizational objectives.
Your tasks
Owning the development and continuous improvement of Salesforce-based products, with a strong focus on Salesforce Service Cloud
Managing the product backlog and defining priorities in collaboration with business stakeholders
Contributing to product vision, roadmap planning and long-term development strategy
Analyzing user needs and translating them into business and functional requirements
Communicating effectively with stakeholders across different functions and countries
Monitoring product usage, gathering user feedback and identifying opportunities for improvement
Coordinating the implementation of new features and supporting change adoption initiatives
Requirements
Minimum 4 years of experience in a Product Owner, Product Manager, Business Analyst, or Salesforce Consultant role with a strong business focus
Hands-on experience with Salesforce Service Cloud
Proven ability to manage backlogs, prioritize requirements, and collaborate with multiple stakeholder groups
Experience facilitating workshops, gathering requirements, and defining business solutions
Ability to bridge the gap between business stakeholders and technology teams
Solid understanding of Agile methodologies and practical experience working with product teams
Excellent English and Polish communication skills, enabling effective collaboration in an international environment
Nice to have
Basic knowledge of SOQL and data reading from the database
Experience with Agile methodologies
Job no. JOB-2HLCK
Sii ensures that all hiring decisions are made solely on the basis of qualifications and competence. We are committed to equal and fair treatment of all, regardless of legally protected characteristics. At Sii, we promote a diverse and inclusive work environment, in full compliance with applicable anti-discrimination laws.
Benefits For You
Great Place to Work
Solid financial situation
Contracts with the biggest brands
Centre of internal trainings
Many experts you can learn from
Open and accessible management team
Profit sharing
Passion Sponsorship program
Regular integration events and trips
Comfortable and well-equipped offices
MySii app
Medical care

Work arrangement
No