Customer Relationship Officer

Company Description FirstCry.com (BrainBees Solutions Ltd.) is India’s leading e-commerce company in the kids and babies shopping sector, founded in 2010 and headquartered in Pune. Serving over 25 million customers across domestic and international markets, the company is supported by a workforce of more than 6000 employees. FirstCry is dedicated to making every moment of parenthood joyful, from safe and convenient shopping to practical support in parenting and children’s education. The organization focuses on innovation and agility in a fast-paced environment, encouraging motivated, self-driven individuals to take ownership and embrace challenges. FirstCry values curious team members who enjoy setting trends and shaping the future of the parenting and edutainment space.
Role Description The Customer Relationship Officer role is a full-time, on-site position based in Noida.
Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role. We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.
Proven work experience as a Retail Sales Representative or Sales Associate or similar role
· Understanding of the retail sales process
· Familiarity with consumer behavior principles
· Knowledge of inventory stocking procedures
· Basic math skills
· Track record of achieving sales quotas
· Excellent communication skills, capable of building trusting relationships
· Ability to perform in fast-paced environments
· Flexibility to work various shifts
Roles and responsibilities:
·Greet and direct customers
·Provide accurate information (e.g. product features, pricing and after-sales services)
· Answer customers’ questions about specific products/services
· Conduct price and feature comparisons to facilitate purchasing
· Cross-sell products
· Stay up-to-date with new products/services
Qualifications
Education - 12th Passed.
Experience - 1 or 2 Year in Retail Stores.(Preffered Fashion Retail/Kids Retail).
Contact
Ashish Singh (HR)
E-Mail - ashish.bhadauriya@firstcry.com
8114227613

Work arrangement
No