Forward Deployed Engineer

About Agento
Agento is building a governance-first AI operating system for regulated and process-intensive enterprises.
Our platform connects AI agents with enterprise applications, data, workflows and human operators, enabling organisations to automate complex business processes while maintaining governance, security and control.
The Role
We are looking for a Forward Deployed Engineer to work directly between Agento's product/engineering team and customers.
This role is ideal for someone who enjoys both technology and solving real business problems.
You will take Agento into customer environments, understand how organisations actually work, connect their systems, configure agents and workflows, and turn business requirements into working AI solutions.
You will be one of the key people responsible for turning "this is what the customer needs" into "this is working in production."
Key Responsibilities
Customer & Process Discovery
Work directly with customers to understand their business processes.
Map existing workflows, systems, data and approval processes.
Identify suitable opportunities for AI-agent automation.
Translate business problems into technical requirements.
Document current-state and future-state processes.
Deployment & Integration
Configure and deploy Agento within customer environments.
Integrate Agento with enterprise applications and APIs.
Work with connectors such as SharePoint, Procore, Autodesk Build, ERP systems and other enterprise platforms.
Configure MCP servers and operators where required.
Support integrations with systems that may not have modern APIs.
Troubleshoot authentication, permissions, data and integration issues.
Agent & Workflow Development
Configure and develop AI Skills for customer use cases.
Build agent workflows and automation.
Configure tools, endpoints, operators and approval steps.
Test agent behaviour against real business scenarios.
Develop validation and evaluation criteria.
Identify gaps in the Agento platform and feed requirements back to engineering.
Customer Delivery
Lead technical implementation activities.
Support proof-of-concepts and pilots.
Train customer teams on Agento.
Monitor deployments and resolve technical issues.
Help move successful pilots into production.
Capture reusable implementation patterns for future customers.
What We're Looking For
Essential
Strong software engineering or technical background.
Understanding of APIs, integrations and enterprise applications.
Strong analytical and problem-solving skills.
Excellent communication skills.
Ability to work directly with customers.
Comfortable operating in ambiguous and rapidly changing environments.
Willingness to learn new technologies quickly.
Desirable
Python, JavaScript/TypeScript or C#.
REST APIs and OAuth.
FastAPI or similar frameworks.
SQL / PostgreSQL.
Azure.
Microsoft 365 / SharePoint.
Enterprise SaaS integrations.
MCP.
RAG / AI agents.
Workflow automation.
Experience with construction, engineering, energy, finance or other process-intensive industries.
What Makes This Role Different
This is not a traditional software engineering role.
You will sit at the intersection of:
Customer → Business Process → AI → Software → Enterprise Systems
You will see how companies actually operate and help redesign those processes using AI.

Work arrangement
No