Customer Solution Specialist

On Target Earning potential up to $100k. As a Customer Solution Specialist with SOVA, you’ll acts as a premier Verizon business partner that sells, deploys, and supports Verizon's One Talk mobile-first phone system for small and medium-sized businesses.
Whether you are deploying Fixed Wireless Access, enabling Ongoing service management or expanding branch connectivity, we provide the technical and operational support to ensure success.
We remove complexity so your customers experience reliable performance from day one.
You will play a vital role in supporting business growth by managing outbound communications with business customers and fostering strong internal and external relationships.
In addition, you will help business clients find the right wireless, internet, and cloud tools.
Key Responsibilities:
Conduct outbound calls to new and existing Verizon business customers.
Maintain professional and respectful communication with customers, colleagues, and competitors
Demonstrate deep knowledge of company products, services, and policies
Uphold Sova’s core values and professional standards in all interactions
Build Relationships
Qualifications:
Must have experience within Verizon Business (SMB, B2B, or TSO).
Must have familiarity selling OneTalk and Verizon FWA/BI products.
Existing network/connections within Verizon Business or Telesales
Solid understanding of the Verizon sales process
Sales-driven mindset (highlighting True Uncapped Monthly Sales Commission)
Basic tech knowledge, finding new clients, and solving problems.
Excellent verbal communication skills in English
Strong organizational and typing skills
High attention to detail and problem-solving ability
Comfortable in a fast-paced, team-oriented environment
Proficient in phone and email communication
Flexible scheduling and a positive, customer-first attitude
Preferred
Bilingual in Spanish
High accountability with remote work experience

Work arrangement
No