Implementation & Hypercare Specialist - Employee Benefits (Contractor)

Overview
Implementation & Hypercare Specialist – Employee Benefits | 2-Year Contract
Location - Remote (Travel as Needed)
Employment Type - Temporary Contract Assignment – Approximately 2 Years
Compensation - $75.00–$100.00 per hour
Overview
Join Alera Group's Transformation Office and help guide our Employee Benefits teams through a major enterprise transformation. This is a temporary, project-based contract opportunity expected to last approximately two years, supporting offices as they prepare for, transition to, and adopt new enterprise systems and standardized business processes.
As an Implementation & Hypercare Specialist – Employee Benefits, you'll serve as a key resource for offices throughout the implementation lifecycle—from readiness and go-live through post-launch stabilization. You'll help colleagues understand new systems and workflows, reinforce training, troubleshoot issues, and ensure teams have the support they need to successfully transition to new ways of working.
You'll partner closely with Implementation Leads, Technical Trainers, Data Migration Specialists, and local Data & Change Champions throughout each implementation.
About Alera Group
Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service of local experts to help clients succeed in Employee Benefits, Property & Casualty, Retirement Plan Services, Wealth Services, and Human Capital Solutions.
Responsibilities
Serve as a primary resource for Employee Benefits offices before, during, and after implementation.
Help office teams understand new system functionality, workflows, processes, and enterprise standards.
Assess office readiness and identify areas requiring additional support before go-live.
Reinforce training through hands-on coaching, guidance, and ongoing user support.
Help colleagues transition from legacy processes to standardized enterprise workflows.
Provide hands-on hypercare support during post-go-live stabilization, triaging questions and coordinating resolution of issues.
Partner with technical teams, business SMEs, and implementation resources to resolve escalated issues.
Gather user feedback and identify recurring issues, adoption challenges, training needs, and opportunities for improvement.
Support multiple office implementations and hypercare periods while maintaining documentation, issue logs, and readiness updates
Qualifications
Required
3–5+ years of experience supporting software implementations, system rollouts, business process changes, or technology adoption initiatives
Experience providing end-user support within a business or enterprise application environment
Strong communication and relationship-building skills
Ability to explain complex concepts in a clear, user-friendly manner
Strong problem-solving and organizational skills
Ability to manage multiple priorities in a fast-paced transformation environment
Preferred
Insurance industry experience, particularly Employee Benefits
Experience with BenefitPoint or other agency management/business platforms such as Zywave/BKB, Gen4, Applied Epic, Dynamics, or TAM
Experience supporting change management, user adoption, training, or post-go-live stabilization
Experience working with cross-functional implementation teams
These Qualifications Stay Very Close To The Actual JD.
Assignment Details
Employment Type - Temporary Contract (Hourly)
Duration - Approximately 2 years
Schedule - Full-time
Work Arrangement - Remote with travel as needed
Opportunity to support one of Alera Group's largest enterprise transformation initiatives while working alongside business, technology, and implementation leaders
Compensation
The anticipated hourly rate for this contract position is $75.00–$100.00 per hour, based on experience, qualifications, and relevant expertise.
What You'll Gain
Play a hands-on role in a large-scale enterprise transformation
Support offices through implementation, go-live, and post-launch stabilization
Work across implementation, training, data migration, operations, and change teams
Help colleagues successfully adopt new systems, processes, and ways of working
Additional Information
Work Environment
This role is primarily remote, with travel to Alera Group offices or project locations as needed to support implementation, go-live, and hypercare activities. The JD specifically anticipates travel to offices and off-site meetings.
The role may support multiple office implementations and hypercare periods simultaneously, requiring flexibility during key implementation and go-live periods.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.
#Nationwide
Location Type
Remote

Work arrangement
No