Operations Associate - WFO

Company Description BrightCHAMPS is a fast-growing edtech company dedicated to closing the gap between traditional schooling and the real-world skills children need to succeed. The platform offers expert-designed courses in Coding, Financial Literacy, Math, Robotics, AI, Communication, and more, serving learners in over 30 countries with 200,000+ live classes each month. Backed by $63M in funding and valued at $650M, BrightCHAMPS has been recognized multiple times as “Startup of the Year” and continues to be trusted by parents, educators, and students worldwide. The organization fosters a collaborative, impact-focused work culture where educators and innovators work together to inspire young minds. Its vision is to become the world’s most trusted education platform, providing transformative, accessible learning to every child, regardless of background.
Role Overview
We are looking for a highly execution-focused Onboarding Operations Associate to drive seamless and timely
onboarding of students into group classes. The core focus of this role is to ensure optimal group efficiency by managing allocations, minimising delays, and solving operational bottlenecks in real-time. This is a
high-ownership role at the intersection of operations, data, and student success.
Key Responsibilities
Student Onboarding & Allocation
● Ensure timely onboarding of students into relevant group classes with minimal TAT
● Manage student-to-batch allocation to maintain optimal group size and utilisation
Group Efficiency Ownership — Core KPI
● Monitor and improve batch efficiency: fill rates, scheduling alignment, and drop-offs
● Continuously optimise group structures for better utilisation and learning outcomes
Operational Execution
● Coordinate with internal teams (Sales, Scheduling, Academy) for a smooth onboarding flow
● Track onboarding pipelines and ensure zero delays or leakages
Problem Solving & Escalation Handling
● Identify gaps in onboarding or batch formation and resolve them proactively
● Handle edge cases — reschedules, mismatches, drop-offs — with quick decision-making
Data Tracking & Reporting
● Maintain and analyse data on Google Sheets for onboarding, batch efficiency, and utilisation
● Build trackers and dashboards to drive visibility and support decision-making
What We're Looking For
Skills & Mindset
• High ownership and execution mindset in a fast-paced environment
• Strong problem-solving and critical thinking ability
• Ability to manage multiple workflows and prioritise effectively
• Good communication skills for cross-team coordination
• Strong proficiency in Google Sheets / Excel

Work arrangement
No