Caller

Company Description Gurukulam Corporate is a growing organization focused on delivering professional, customer-centered services across various business functions. The company values clear communication, reliability, and strong client relationships, creating an environment where team members can develop their skills and contribute meaningfully to organizational goals. Gurukulam Corporate encourages continuous learning and supports employees in improving their performance through training and mentorship. The work culture emphasizes integrity, accountability, and collaboration. Candidates joining Gurukulam Corporate can expect structured processes, supportive leadership, and opportunities for career growth.
Role Description The Caller role at Gurukulam Corporate is a full-time, on-site position based in Chennai. The caller will handle outbound and inbound calls to communicate with clients, customers, or prospects, providing information, clarifying queries, and recording accurate details in internal systems. Daily responsibilities include following call scripts where needed, updating call logs, escalating complex issues to relevant team members, and maintaining professional communication standards. The caller will coordinate with the operations and support teams to ensure timely follow-up and resolution of customer requests. This role requires consistent attendance, adherence to schedules, and meeting call quality and productivity targets.
Qualifications
Strong verbal communication skills in English and local languages, with clear and professional telephone etiquette.
Ability to listen actively, understand customer needs, and respond with patience and clarity.
Basic computer literacy, including familiarity with call management tools, spreadsheets, and data entry.
Organizational and time-management skills to handle call volumes and maintain accurate records.
Customer service mindset with a focus on responsiveness, problem-solving, and relationship building.
Willingness to work on-site in Chennai and adhere to full-time work schedules.
Prior experience in call center, telecalling, or customer support roles is an advantage but not mandatory.
Minimum educational qualification: higher secondary or equivalent; a diploma or degree is preferred.

Work arrangement
No