Customer Support Associate

Job Title: Customer Support Associate
Location: Nungambakkam, Chennai
Salary: ₹35,000 per month
Experience: 2 to 5 years
Working Hours: 10:00 AM to 7:00 PM (Monday to Saturday)
Process: Voice process with sales (Stores)
Job Summary
We are looking for an experienced and customer-focused Customer Support Associate to handle inbound and outbound voice calls related to store sales. The ideal candidate should be fluent in Hindi, possess excellent communication skills, and maintain a professional and presentable personality. This role involves understanding customer needs, providing product information, resolving queries, and supporting sales conversion while ensuring high levels of customer satisfaction.
Key Responsibilities
Handle inbound and outbound customer calls related to store sales and inquiries.
Understand customer requirements and provide accurate information about products, pricing, offers, and availability.
Assist customers throughout the sales process and support conversion opportunities.
Address and resolve customer complaints or concerns promptly and professionally.
Maintain clear and effective communication with customers in Hindi and English.
Follow call scripts, sales guidelines, and company policies.
Maintain accurate records of customer interactions, inquiries, and sales details in the system.
Coordinate with internal teams (sales, store operations, and management) for issue resolution and follow-ups.
Meet individual and team performance targets related to customer satisfaction and sales.
Ensure high standards of professionalism, etiquette, and customer service at all times.
Required Qualifications
Any graduate degree.
2 to 5 years of experience in customer support, voice process, or sales support roles.
Experience in handling store sales or retail-related processes is an added advantage.
Skills & Competencies
Hindi speaking mandatory (fluency required).
Good verbal communication skills in English and Hindi.
Strong customer handling and interpersonal skills.
Sales-oriented mindset with the ability to influence and persuade customers.
Problem-solving and conflict-resolution skills.
Ability to multitask and manage time effectively.
Basic computer knowledge and familiarity with CRM systems.
Presentable personality with a professional attitude.
Preferred Attributes
Pleasant voice and positive attitude.
Ability to work in a fast-paced, target-driven environment.
Strong listening skills and attention to detail.
Willingness to work six days a week as per assigned schedule.
Benefits
Fixed monthly salary of ₹35,000.
Stable day-shift working hours.
Professional work environment.
Opportunity to work in a customer-facing and sales-oriented role.

Work arrangement
No