Parent Relationship Officer

Company Description The Narayana Group is dedicated to providing strong academic foundations while nurturing holistic development in learners. The institution emphasizes rigorous academic preparation combined with a healthy spirit of competition, encouraging learners to aim for meaningful success. Its educational approach is designed to guide individuals toward realizing their full potential in both academics and personal growth. Team members join a culture that values dedication, continuous improvement, and learner-focused outcomes.
Role Description The Parent Relationship Officer is a full-time, on-site role based at Narayana Group Of Schools in Siliguri. This role focuses on building and maintaining positive, professional relationships with parents and guardians to support learner success and satisfaction. Day-to-day responsibilities include addressing parent queries and concerns, coordinating meetings between parents and school staff, and providing clear information about school policies, academic programs, and learner progress. The role involves managing communication channels such as phone, email, and in-person interactions, maintaining accurate records of parent interactions, and supporting school events, orientations, and parent engagement initiatives. The Parent Relationship Officer collaborates closely with academic and administrative teams to ensure timely resolution of issues and a welcoming, responsive environment for families.
Qualifications
Strong communication and interpersonal skills, with the ability to build trust and rapport with parents and guardians.
Experience in customer service, parent relations, or front office administration in an educational or service-oriented environment.
Organizational and time-management skills, including the ability to handle multiple queries and tasks efficiently.
Proficiency in basic computer applications (email, word processing, spreadsheets) and comfort using phone and digital communication tools.
Ability to collaborate with academic and administrative teams and maintain professionalism in sensitive situations.
Fluency in English; knowledge of local languages relevant to Siliguri is an advantage.
Prior experience in school or educational settings is preferred but not mandatory.
Minimum of a bachelor’s degree in any discipline; qualifications in education, communications, or administration are beneficial.
Should have experience in lead generation, sales.
Interest
e
d candidate can share their cv on wbnb.hr@narayanagroup.com

Work arrangement
No