Key Account Manager

Company Description BizzDeck is a modern business command center designed for restaurant owners, bringing accounting, profitability insights, and online delivery platform management into one intuitive dashboard. The platform offers real-time visibility into revenue, expenses, commissions, payouts, and performance across Swiggy, Zomato, ONDC, and other channels. BizzDeck focuses on turning complex operational and financial data into clear, actionable decisions through profitability analytics, smart accounting, and unified platform management. It also supports compliance with organized financial reports and operational insights that highlight trends, leakages, and growth opportunities. Built by a passionate team, BizzDeck is committed to empowering India’s F&B entrepreneurs with tools traditionally available only to large chains.
Role Description The Key Account Manager is a full-time, hybrid role based in Kozhikode, with some flexibility for work from home. In this role, the individual will manage and grow relationships with key restaurant partners, ensuring their needs are understood and met through BizzDeck’s solutions. Day-to-day responsibilities include overseeing account performance, conducting regular business reviews, and identifying opportunities to increase client value and platform adoption. The role involves coordinating with internal teams to resolve client issues, optimizing onboarding and training, and gathering feedback to improve product features and service quality. The Key Account Manager will also analyze account-level data to provide insights, support strategic planning for clients, and contribute to revenue growth and customer retention.
Qualifications
Strong account management and key accounts experience, with the ability to build long-term, trust-based client relationships.
Solid analytical skills, including comfort working with financial, operational, and performance data to generate insights.
Business planning capabilities, including experience in creating growth plans, account strategies, and performance improvement roadmaps.
Customer service skills focused on responsiveness, issue resolution, and delivering a consistent, high-quality client experience.
Excellent communication and presentation abilities to explain complex information in clear, practical terms.
Experience in SaaS, restaurant tech, F&B, or related industries is an advantage.
Bachelor’s degree in Business, Management, Marketing, or a related field preferred.
Ability to work effectively in a hybrid environment, manage multiple accounts, and prioritize tasks in a fast-paced setting.

Work arrangement
No