Client Success Manager - CSM

Client Success Manager (CSM)
We’re looking for a Client Success Manager who can build strong client relationships, improve retention, and identify opportunities to grow existing accounts.
This is not just a support role. You’ll be responsible for helping clients get results, solving problems quickly, keeping accounts active, and finding opportunities to increase revenue.
What You’ll Do
Manage client relationships after the initial sale
Build strong relationships and become the main point of contact for clients
Identify opportunities to increase budgets, lead volume, services, or accounts
Own and manage an ongoing upsell pipeline
Reactivate paused or inactive accounts
Handle client concerns around lead quality, performance, billing, and expectations
Reduce churn by identifying problems early and creating clear solutions
Handle cancellation, refund, and chargeback conversations professionally
Track client activity, follow-ups, notes, and tasks inside the CRM
Work closely with sales and operations to make sure clients receive a smooth experience
Monitor account performance and identify opportunities to improve results
What We’re Looking For
Strong English communication skills
Previous experience in client success, account management, sales, or a similar client-facing role
Confident communicating with business owners and decision-makers
Strong problem-solving and conflict-resolution skills
Comfortable discussing upsells and additional services with existing clients
Highly organized with strong follow-through
Experience using GoHighLevel or a similar CRM is preferred
Able to remain calm and professional during difficult client conversations
Revenue-focused mindset with a strong understanding of retention and client satisfaction
What We Offer
Competitive net base salary paid in USD
Uncapped commission and KPI bonuses paid in USD
Opportunity to earn more by growing and retaining client accounts
Long-term growth opportunities
Performance-driven environment where strong results are rewarded
If you’re confident working directly with clients, solving problems, and growing existing accounts, we’d love to hear from you.

Work arrangement
No