Customer Success Associate(WFO)

Company Description
BrightCHAMPS is a global edtech platform focused on closing the gap between traditional schooling and the real-world skills children need to succeed. The company offers expert-designed courses in Coding, Financial Literacy, Math, Robotics, AI, Communication, and more to help shape the next generation of leaders. Founded by Ravi Bhushan, BrightCHAMPS now operates in over 30 countries and delivers more than 200,000 live classes each month, backed by $63M in funding and a $650M valuation. Recognized multiple times as “Startup of the Year,” BrightCHAMPS fosters a collaborative, impact-driven work culture for educators and innovators. Its vision is to become the world’s most trusted education platform, making transformative learning accessible to every child regardless of background.
Role Description
Customer Relationship Management: Act as the primary point of contact for key Tutors, Students, and Parents. Build positive relationships by understanding their objectives, challenges, and needs to deliver tailored solutions and support.
Onboarding and Implementation: Guide Tutors, Students, and Parents through seamless onboarding, ensuring successful product/service adoption.
Proactive Customer Engagement: Anticipate needs, address questions and concerns, and provide ongoing guidance to maximize value from our platform.
Upselling, Referrals & Cross-selling: Spot expansion opportunities and promote additional products, features, or services aligned with customer goals.
Customer Feedback and Advocacy: Collect feedback, identify trends, and share insights with internal teams for product improvements. Turn satisfied customers into advocates and references.
Renewals and Churn Prevention: Monitor customer health, drive high renewal rates, and proactively mitigate risks to boost retention.
Team Leadership: Lead the customer success team by setting clear goals, fostering a collaborative culture, and promoting continuous learning and accountability.
Qualifications
Experience working in a fast paced environment either in a rapidly growing startup or in a new BU of an established company.
Experience of leading the customer success - ensure the success and satisfaction of the customers (Tutors/Students/Parents).
Previously managed the teams both directly and indirectly.
Experience in a people driven service business.
Experience in conventional or new age Education industry with a spread across multiple geographies.

Work arrangement
No