Store Manager

Company Description NEEDLEDUST is a contemporary luxury footwear brand that blends traditional Indian craftsmanship with modern design. Founded in 2014 by Shirin Mann Sangha, the brand is known for handcrafted fine leather juttis that reimagine classic royal styles with innovative embroidery and patterns.
NEEDLEDUST has expanded into mules and sandals, including a vegan line that offers inclusive, globally inspired designs in a wide range of colors. Each collection focuses on distinctive storytelling and bold aesthetics that resonate with customers worldwide. The brand values quality, creativity, and the revival of artisanal techniques.
Role Description The Store Manager role at NEEDLEDUST is a full-time, on-site position based in Jaipur. The Store Manager oversees daily store operations, including opening and closing procedures, visual merchandising, inventory control, and adherence to brand standards. This role is responsible for leading and mentoring the store team, setting sales targets, monitoring performance, and ensuring a high level of customer satisfaction. The Store Manager handles customer escalations, manages store administration, coordinates with the head office on promotions and collections, and ensures proper implementation of retail loss prevention measures. The position requires active floor presence, engagement with customers, and consistent alignment with NEEDLEDUST’s luxury brand experience.
Qualifications
Strong customer-facing capabilities, including Customer Satisfaction and Customer Service skills.
Effective Communication skills to interact with customers, guide team members, and coordinate with management.
Experience in Store Management, including daily operations, staff supervision, and sales performance tracking.
Knowledge of Retail Loss Prevention practices to safeguard products, cash handling, and store assets.
Proven experience in retail, preferably in fashion, footwear, or luxury brands.
Ability to lead and motivate diverse teams, with strong people-management and coaching skills.
Comfort with basic retail systems, POS operations, and reporting tools.
Organizational skills, attention to detail, and the ability to work flexible hours, including weekends and holidays as needed.

Work arrangement
No