Ecommerce Specialist

E-COMMERCE MANAGING ASSOCIATE
KI & KA | FURNITURE & HOME DÉCOR
Location: Pune
Experience: 1–2 Years
Industry: E-commerce / Furniture / Home Décor / D2C
Employment Type: Full-Time
Joining: Immediate / Short Notice Preferred
ABOUT THE ROLE
Ki & Ka is looking for an E-Commerce Managing Associate to support the day-to-day management and growth of our online furniture and home décor business.
The role will work across website management, product listings, catalogue, pricing, merchandising, orders, inventory coordination, customer experience and e-commerce analytics.
The ideal candidate should understand how an e-commerce business operates and be comfortable taking ownership of daily online operations.
KEY RESPONSIBILITIESWebsite & E-Commerce Management
Manage day-to-day operations of the Ki & Ka e-commerce website.
Ensure products, pricing, descriptions, images and specifications are updated accurately.
Coordinate product launches and new catalogue additions.
Maintain website content, collections and categories.
Monitor website performance and identify operational issues.
Product Catalogue & Merchandising
Create and maintain product listings.
Ensure accurate product dimensions, materials, colours, finishes and specifications.
Organize products into appropriate collections and categories.
Support online merchandising and product positioning.
Coordinate with design/content teams for product photography and creative assets.
Orders & Operations
Monitor incoming orders and ensure timely processing.
Coordinate with vendors, warehouse and logistics teams.
Track order status, dispatches and deliveries.
Identify delays and coordinate resolution.
Support returns, replacements and customer escalations.
Sales & Conversion
Monitor online sales and product performance.
Track conversion rate, AOV, traffic and product-level performance.
Identify high-performing and under-performing products.
Support promotional campaigns, offers and online merchandising strategies.
Coordinate with Performance Marketing and Social Media teams.
Reporting & Analytics
Prepare regular reports covering:
Revenue / GMV
Orders
AOV
Conversion rate
Website traffic
Product performance
Inventory availability
Returns / cancellations
Customer complaints
Campaign performance
KPIs / KRAs
Online revenue / GMV
Order growth
Website conversion rate
AOV
Catalogue accuracy
Product availability
Order processing TAT
Return / cancellation rate
Customer experience
Website merchandising accuracy
CANDIDATE PROFILE
1–2 years of experience in e-commerce operations, D2C, online retail or marketplace management.
Experience with Shopify or equivalent e-commerce platforms preferred.
Good understanding of product catalogue management.
Comfortable with Excel / Google Sheets and e-commerce analytics.
Strong attention to detail.
Good coordination and communication skills.
Commercial and analytical mindset.
Prior experience in furniture, home décor, lifestyle or retail e-commerce is preferred.
The candidate should be comfortable working in a fast-growing business where responsibilities can extend beyond a fixed job description and ownership is expected.

Work arrangement
No