General Manager

Business Head /GENERAL MANAGER (GM) – MUMBAISPAZIOLIV | SALES • DESIGN • OPERATIONS
Location: Mumbai
Experience: 5+ Years
Industry: Interior Design / Home Interiors / Real Estate / Construction / Luxury Retail
Employment Type: Full-Time
Joining: Immediate / Short Notice Preferred
ABOUT SPAZIOLIV
SpazioLiv is a premium interior design and home solutions company focused on creating minimal, sophisticated and luxury home spaces.
As we expand our Mumbai business, we are looking for an experienced GM – Mumbai to drive business performance across Sales, Design and Operations, while building a strong and accountable city team.
ROLE OVERVIEW
The AGM will be responsible for translating the Mumbai business strategy into day-to-day execution and measurable business results.
The role will work closely with the GM / Senior Leadership / Founders and will oversee:
Sales + Design + Operations + Customer Experience + Collections
The ideal candidate should have strong commercial understanding, people leadership skills and the ability to manage multiple functions simultaneously.
KEY RESPONSIBILITIES1. Business & Revenue Management
Support the GM in achieving Mumbai's monthly and annual business targets.
Own assigned revenue targets across Sales and Design.
Monitor the complete funnel from lead generation to booking and collections.
Review daily and weekly business performance.
Identify gaps in revenue, conversion and productivity and take corrective action.
Drive profitable growth while maintaining commercial discipline.
2. Sales Leadership
Lead and mentor Business Managers, Sales Managers and Sales Designers.
Drive daily sales activity, pipeline management and closures.
Review lead quality, meetings, proposals, negotiations and bookings.
Improve lead-to-meeting and meeting-to-booking conversion.
Ensure disciplined CRM usage and accurate pipeline reporting.
Support high-value and strategic client closures.
3. Design Leadership
Oversee coordination between Sales Designers and the Design team.
Ensure timely design presentations, revisions, BOQs and client proposals.
Maintain design quality while ensuring designs remain commercially viable.
Review high-value projects and critical client requirements.
Mentor Senior Designers / Design Managers and improve team productivity.
4. Operations & Project Execution
Oversee project execution after sales/design handover.
Coordinate with Project Managers, Site Supervisors, Procurement and Vendors.
Track project timelines, quality, material availability and execution issues.
Ensure projects progress according to agreed schedules.
Monitor rework, wastage, delays and customer escalations.
Drive timely project closure and handover.
5. Customer Experience
Ensure consistent customer experience across the entire project lifecycle.
Personally intervene in critical customer escalations.
Coordinate with CRM / Customer Experience teams for issue resolution.
Track customer feedback, complaints and project satisfaction.
Ensure smooth transition from sales to design to execution.
6. Collections & Commercial Management
Monitor project-wise collection milestones.
Work closely with Sales, Operations and Finance to ensure timely collections.
Track outstanding payments and ageing.
Ensure commercial commitments and approved discount structures are followed.
Identify potential revenue leakage and take corrective action.
7. Team Management
Manage and develop Sales, Design and Operations teams.
Define clear KRAs, KPIs and productivity expectations.
Conduct regular performance reviews.
Identify training and capability gaps.
Work with HR on manpower planning, hiring and retention.
Build a high-performance and accountable culture.
8. Business Development & Market Expansion
Support Mumbai's offline business-development strategy.
Build relationships with architects, builders, developers, brokers and channel partners.
Identify new lead-generation opportunities.
Participate in market visits, networking and strategic partnerships.
Track competitor activity and market trends.
9. MIS & Performance Reviews
Own structured reviews covering:
Revenue
Collections
Sales pipeline
Leads
Meetings
Conversion
Average project value
Design-stage performance
Project execution
Gross margin
Customer escalations
Team productivity
Hiring / manpower status
KEY KRAs / KPIs
Revenue achievement
Collection achievement
Sales conversion
Average project value
Pipeline health
Team productivity
Design turnaround time
Project delivery timelines
Gross margin / commercial discipline
Customer satisfaction
Escalation resolution TAT
CRM compliance
Team retention and performance
IDEAL CANDIDATE years of experience, with at least 3–5 years in a leadership / managerial capacity.
Strong experience in interior design, home interiors, real estate, construction, modular furniture or luxury retail.
Proven experience managing Sales + Design + Operations or multiple business functions.
Strong revenue and commercial understanding.
Experience managing cross-functional teams.
Strong client-handling and negotiation skills.
Excellent leadership and decision-making ability.
Strong understanding of the Mumbai market is preferred.
Comfortable working in a fast-paced, high-growth organization.
WHAT WE ARE LOOKING FOR
The AGM should be a hands-on business leader, capable of moving between strategy and execution.
The person should be able to look at the Mumbai business from three perspectives:
SELL → DESIGN → DELIVER
while ensuring revenue, collections, customer experience and team performance remain on track.
The role will work closely with the senior leadership to build a scalable and high-performing Mumbai business.
Immediate Joiners / Short Notice Candidates Preferred.

Work arrangement
No