Customer Care Executive

Customer Care Executive
Location: Sultanpur, Delhi
Type: Full-Time
Experience: 1–3 years
About Nappa Dori
At Nappa Dori, we celebrate craftsmanship and design-led storytelling. Rooted in Indian
heritage with a modern global outlook, our brand spans artisanal leather goods and lifestyle
products.
We are looking for a customer-focused and proactive Customer Care Executive to join our
Customer Experience team. The ideal candidate should possess excellent communication
and problem-solving skills, with the ability to deliver exceptional customer service across
multiple communication channels. This role is best suited for someone passionate about
creating positive customer experiences.
Key Responsibilities
● Handle customer inquiries through phone calls, emails, WhatsApp, live chat, and
social media platforms.
● Resolve customer complaints, returns, exchanges, refunds, and delivery issues.
● Provide accurate information regarding products, pricing, promotions, and
order status.
● Coordinate with Warehouse, Logistics, E-commerce, and Retail teams.
● Process customer orders, cancellations, returns, and exchanges.
● Maintain customer interaction records using CRM systems.
● Follow up to ensure complete issue resolution.
● Escalate complex issues to relevant departments.
● Monitor customer feedback and improve service.
Qualifications
● Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
● 1–3 years of experience in Customer Service or Customer Support.
● Experience in retail, fashion, luxury, or e-commerce industry preferred.
What You’ll Do:
● Excellent verbal and written communication skills.
● Experience using CRM software or helpdesk tools.
● Strong interpersonal and problem-solving skills.
● Basic knowledge of Microsoft Office.
● Attention to detail and organizational skills.
● Time management and multitasking abilities.
What We’re Looking For:
● Passion for delivering outstanding customer experiences.
● Calm and empathetic approach while handling customers.
● Positive attitude and solution-oriented mindset.
● Experience in fashion, lifestyle, luxury, retail, or e-commerce brands is an advantage.

Work arrangement
No