Order Fulfillment Assistant / Specialist

We're Hiring: Order Fulfillment Assistant / Specialist
Location: United Arab Emirates (Remote)
Employment Type: Full-Time
Experience Level: Entry-Level to Mid-Level
Work Arrangement: Fully Remote
About Us
We are a globally focused organization committed to delivering reliable, accurate, and efficient order fulfillment and customer experiences across diverse markets.
Our teams collaborate across Sales, Customer Service, Inventory, Warehouse Operations, Procurement, Logistics, Finance, Technology, and external delivery partners to ensure customer orders are processed accurately, fulfilled on time, and delivered according to customer requirements.
The Role
We are seeking an organized and detail-oriented Order Fulfillment Assistant / Specialist to support end-to-end order processing, inventory coordination, fulfillment operations, shipment preparation, delivery tracking, and customer communication.
The ideal candidate will ensure orders move efficiently from receipt through processing, picking, packing, shipment, delivery, and completion while maintaining accurate records, resolving exceptions, and supporting high levels of customer satisfaction.
Key Responsibilities
Process customer orders accurately and efficiently from receipt through fulfillment and delivery.
Review orders for completeness, pricing, product availability, shipping requirements, and customer information.
Enter and maintain orders accurately within ERP, order-management, or fulfillment systems.
Verify product codes, quantities, specifications, addresses, delivery instructions, and requested dates.
Confirm inventory availability and coordinate with Inventory and Warehouse teams to reserve required stock.
Identify out-of-stock, backordered, discontinued, or restricted items and coordinate appropriate solutions.
Coordinate order allocation according to inventory availability, customer priority, location, and fulfillment requirements.
Generate picking, packing, shipping, transfer, and other fulfillment documentation.
Coordinate with warehouse teams to ensure orders are picked, packed, labeled, and staged correctly.
Monitor order status from initial processing through shipment and final delivery.
Coordinate with logistics providers, couriers, freight companies, and transportation partners.
Arrange shipments according to customer requirements, delivery schedules, service levels, and cost considerations.
Verify shipping addresses, delivery instructions, carrier details, and tracking information.
Monitor shipment progress and proactively identify delivery delays, exceptions, or failed deliveries.
Update customers and internal stakeholders regarding order status, expected delivery dates, and fulfillment issues.
Respond promptly to customer inquiries regarding order status, availability, delivery, returns, and fulfillment timelines.
Coordinate order changes, cancellations, amendments, and priority requests where permitted.
Ensure changes are accurately reflected across relevant systems and communicated to affected teams.
Resolve fulfillment exceptions including stock shortages, incorrect items, damaged goods, shipping errors, and delivery delays.
Investigate order discrepancies and coordinate corrective actions with Warehouse, Inventory, Logistics, Sales, and Customer Service teams.
Monitor backorders and maintain appropriate follow-up until orders are fulfilled.
Coordinate partial shipments, split orders, substitutions, and alternative fulfillment options where applicable.
Ensure customer-specific fulfillment requirements are communicated clearly to warehouse and logistics teams.
Maintain accurate order records, shipment documentation, delivery confirmations, and exception logs.
Verify shipping documentation, packing lists, invoices, labels, delivery notes, and other required records.
Coordinate with Finance on billing-related order issues, credit holds, payment status, and invoicing discrepancies where applicable.
Coordinate with Procurement when customer orders require replenishment, special sourcing, or supplier support.
Monitor inventory discrepancies that may affect order fulfillment and escalate issues promptly.
Support cycle counts, inventory investigations, and reconciliation activities when required.
Track fulfillment performance against customer service levels and agreed delivery commitments.
Maintain accurate order priorities and ensure urgent or time-sensitive orders receive appropriate attention.
Support daily fulfillment planning and workload coordination based on order volumes and operational capacity.
Prepare order and fulfillment reports covering open orders, backorders, delayed shipments, exceptions, and completed deliveries.
Monitor order queues and identify aging, stalled, or incomplete orders.
Maintain accurate customer, product, shipping, and order information in business systems.
Follow established order-processing procedures, approval requirements, and internal controls.
Ensure customer and order information is handled securely and confidentially.
Support returns, exchanges, replacements, and reverse-logistics activities where applicable.
Coordinate with warehouse and logistics teams on returned products, inspections, restocking, and replacement orders.
Assist with investigation of damaged, lost, or incorrectly delivered shipments.
Maintain records of fulfillment-related complaints and recurring service issues.
Identify recurring order-processing errors and recommend process improvements.
Support the development and maintenance of standard operating procedures for order fulfillment.
Assist with testing and implementation of improvements to ERP, order-management, warehouse, and fulfillment systems.
Use spreadsheets, dashboards, reports, and system data to monitor fulfillment performance.
Support automation and digital initiatives designed to improve order accuracy, processing speed, and visibility.
Assist with customer and internal audits involving order records, fulfillment documentation, and service-level performance.
Coordinate effectively across time zones and with distributed teams, customers, warehouses, and logistics partners.
Provide administrative and operational support to Order Management, Supply Chain, Warehouse, and Customer Service teams.
Escalate complex, high-value, urgent, or unresolved fulfillment issues to the appropriate manager.
Perform other order-management and fulfillment activities required to support operational objectives.
Key Performance Indicators
Order processing accuracy
Order entry accuracy
Order fulfillment rate
On-time fulfillment rate
On-time shipment rate
On-time delivery rate
Order cycle time
Order processing time
Pick accuracy
Pack accuracy
Shipping accuracy
Inventory allocation accuracy
Order confirmation time
Customer response time
Fulfillment exception rate
Order error rate
Backorder rate
Backorder resolution time
Order cancellation rate
Partial shipment rate
Failed delivery rate
Delivery exception rate
Shipment tracking accuracy
Customer complaint rate
First-contact resolution
Customer satisfaction
Return processing time
Replacement order processing time
Order backlog
Aging order rate
Inventory discrepancy rate
Documentation accuracy
ERP data accuracy
Fulfillment SLA compliance
Carrier SLA performance
Order-related cost
Expedited-shipping frequency
Productivity per employee
Orders processed per day
Process improvement completion
Fulfillment issue resolution time
Ideal Candidate
The successful candidate should have experience in order fulfillment, order management, customer service, warehouse operations, logistics, supply chain, inventory control, e-commerce operations, or administrative operations, preferably within retail, e-commerce, distribution, manufacturing, wholesale, or other customer-focused environments.
The candidate should demonstrate:
Strong attention to detail and high standards for order accuracy.
Experience processing customer orders and maintaining accurate order records.
Understanding of inventory availability, allocation, picking, packing, shipping, and delivery processes.
Experience using ERP, order-management, warehouse-management, or inventory systems.
Strong computer skills and confidence working with spreadsheets, databases, and operational systems.
Good understanding of shipping documentation, tracking, and logistics processes.
Strong organizational and time-management skills.
Ability to manage multiple orders, priorities, deadlines, and customer requirements simultaneously.
Excellent written and verbal English communication skills.
Strong customer-service and problem-solving capabilities.
Ability to investigate discrepancies and coordinate effectively with multiple departments.
Strong follow-through and ability to monitor issues through resolution.
Ability to identify errors, exceptions, delays, and operational risks proactively.
Basic understanding of inventory management and supply-chain processes.
Ability to work effectively with warehouse, logistics,

Work arrangement
No