Operations Assistant

WE’RE HIRING | OPERATIONS ASSISTANT
Arena × The Extra Mile | Mumbai
ABOUT US
Arena (The Extra Mile) by Vivaan Parashar is a growing training and development organisation focused on delivering high-quality, detail-oriented services and experiences for our clients.
We operate across two key verticals:
THE EXTRA MILE: Our professional training vertical, working with hospitality and service-sector organisations on communication, grooming, customer service, personality development and workplace skills.
ARENA: Our personality development and learning vertical, working with schools, students and private clients through programmes focused on communication, confidence, personality development, public speaking and practical life skills.
We’re a hands-on, people-focused business working with trainers, clients, schools, organisations, vendors and multiple projects simultaneously. We value ownership, professionalism, accountability, reliability and client satisfaction — and we’re looking for someone who shares that mindset.
THE ROLE
We’re looking for a highly organised, proactive and dependable Operations Assistant to help keep our day-to-day operations running smoothly. This is a hands-on role for someone who enjoys coordinating people, managing details, following up, solving problems and making sure things actually get done. You’ll work closely with the operations team to coordinate schedules, track projects, support clients and trainers, manage documentation and ensure that programmes and services are executed efficiently and to a high standard.
WHAT YOU’LL BE DOING
Managing calls, messages, schedules and appointments
Coordinating with trainers, vendors, clients, schools and internal teams
Handling day-to-day backend and administrative operations
Maintaining company records, documents, trackers and databases
Coordinating trainer schedules and programme requirements
Tracking tasks, deliverables, deadlines and project timelines
Coordinating logistics for training programmes, projects and events
Visiting sites across Mumbai for supervision, coordination and on-ground management whenever required
Coordinating with vendors and ensuring requirements are executed properly
Supporting client and trainer communication
Responding to queries and supporting customer service processes
Assisting with basic data analysis and preparing operational reports for management
Tracking multiple ongoing projects and ensuring nothing falls through the cracks
Identifying operational issues and helping resolve them quickly
Supporting the team in improving workflows and operational efficiency
Taking ownership of day-to-day operational requirements and following tasks through to completion
WHO WE’RE LOOKING FOR
Highly organised and detail-oriented
A strong and confident communicator
Comfortable speaking with clients, trainers and vendors
Proactive and persistent with follow-ups
Comfortable managing multiple priorities at once
Good with Excel / Google Sheets / Google Drive and other office productivity tools
Comfortable using task management and workflow tools
Comfortable travelling to different locations across Mumbai
Able to work independently and take ownership
Calm under pressure and good at problem-solving
Reliable, responsible and attentive to detail
Interested in improving systems and processes rather than simply following them
Someone who gets things done rather than waiting to be told what to do
Prior experience in operations, administration or service-oriented organisations will be an advantage.
A Bachelor’s degree in business, operations or a related field, or equivalent practical experience, is preferred.
ROLE DETAILS
Location: Bandra West, Mumbai
Work Model: Hybrid — office + work from home
Site Visits: Across Mumbai, as required
Experience: 1–2 years preferred
Role: Full-time
THINK YOU’D BE A GOOD FIT?
If you’re someone who enjoys organising, coordinating, solving problems, following things through and making sure everything runs smoothly, we’d love to hear from you.
📩 Send your CV to:
vivparashar21@gmail.com

Work arrangement
No