Live opening · Posted 9 days ago

Jio Center Manager

Jio · Kottayam, Kerala, India (On-site)

Linkedin No

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At a glance

The key details from the original listing.

Posted 9 days ago

CompanyJio

LocationKottayam, Kerala, India (On-site)

Work modeNo

Source

Listed9 days ago

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About the role

Description supplied by the original job listing.

Jio is looking for an experienced Jio Center Manager (JCM) to lead overall business performance, operations, and customer experience for a high-impact Jio Center. This role drives sales, ensures seamless operations, strengthens partner productivity, and leads multi-functional teams to deliver superior customer outcomes.
What You’ll Do
Deliver overall sales, revenue & customer acquisition targets for the Jio Center
Oversee smooth daily operations, administration & service delivery
Optimize productivity, resources, and cost efficiency of the center
Ensure compliance with statutory, regulatory & commercial guidelines
Manage permissions/approvals required for local projects & deployments
Build strong relationships with channel partners to enhance throughput
Drive customer retention, manage escalations & improve NPS
Lead, coach & motivate cross-functional sales, service & support teams
What We’re Looking For
10–14 years of experience in telecom, operations, sales or service leadership
Strong P&L understanding with the ability to manage budgets & commercial controls
Solid project management and execution capability
Excellent team management, influencing & problem-solving skills
Ability to work cross-functionally and manage external stakeholders
Execution-focused, customer-centric, and highly accountable leader

Work arrangement
No

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