Front Office Executive

Company Description The Mars Resorts is a hospitality organization focused on providing comfortable, welcoming stays for guests in Meerut and surrounding areas. The resort aims to deliver consistent, high-quality service through well-trained staff and efficient front office operations. Team members are encouraged to create positive guest experiences, maintain professional standards, and support a friendly atmosphere. The Mars Resorts offers opportunities to learn and grow within the hospitality sector while contributing to a guest-centric environment.
Role Description This full-time Front Office Executive role is an on-site position based at The Mars Resorts in Meerut. The Front Office Executive is responsible for greeting guests, managing check-in and check-out processes, handling reservations, and responding to inquiries in person, over the phone, and via email. Daily tasks include maintaining guest records, coordinating with housekeeping and other departments, managing the front desk area, and resolving guest concerns in a timely and professional manner. The role also involves processing payments, providing information about resort services and local attractions, and ensuring that all front office procedures comply with company policies and standards.
Qualifications
Candidates should possess strong customer-facing abilities, including Customer Service and Interpersonal Skills.
Candidates should possess core front desk competencies, including Front Office operations and Receptionist Duties.
Candidates should possess effective Communication skills for interacting with guests, colleagues, and management.
Candidates should ideally have basic computer literacy, experience with reservation or PMS software, and cash-handling accuracy.
Relevant experience in hospitality or front office roles is preferred; a diploma or degree in hospitality or a related field is an advantage.
Ability to work flexible hours, maintain a professional appearance, and manage multiple tasks with attention to detail.

Work arrangement
No