Commercial Assistant / Specialist

We're Hiring: Commercial Assistant / Specialist
Location: United Arab Emirates (Remote)
Employment Type: Full-Time
Experience Level: Mid-Level to Senior
Work Arrangement: Fully Remote
About Us
We are a globally focused organization committed to driving sustainable commercial growth, customer value, operational efficiency, and market performance across diverse markets and business segments.
Our teams collaborate across Sales, Marketing, Business Development, Finance, Operations, Procurement, Product, Supply Chain, Customer Service, and external partners to identify commercial opportunities, support revenue generation, strengthen customer relationships, and improve business performance.
The Role
We are seeking an experienced Commercial Assistant / Specialist to support commercial planning, sales operations, customer management, business analysis, pricing, proposals, contracts, reporting, and cross-functional commercial activities.
The ideal candidate will provide accurate and timely commercial support, analyze business and customer information, coordinate sales and commercial processes, monitor performance, and help management identify opportunities to improve revenue, profitability, customer retention, and overall commercial effectiveness.
Key Responsibilities
Support commercial strategies, plans, initiatives, and business-development activities.
Assist with annual, quarterly, and monthly commercial planning.
Monitor sales performance, revenue, margins, pipeline, customer activity, and commercial targets.
Prepare regular commercial reports, dashboards, presentations, and management updates.
Analyze sales and commercial data to identify trends, variances, opportunities, and risks.
Track actual performance against budgets, forecasts, targets, and business plans.
Support sales forecasting and pipeline management activities.
Maintain accurate sales pipelines, opportunity records, customer information, and commercial databases.
Coordinate with Sales teams to monitor opportunities from initial inquiry through proposal, negotiation, and closure.
Support preparation of quotations, proposals, tenders, bids, pricing submissions, and commercial presentations.
Review commercial documents for completeness, accuracy, pricing, scope, assumptions, and required approvals.
Coordinate internal inputs from Finance, Legal, Operations, Product, Procurement, and other teams for commercial proposals.
Maintain proposal, quotation, tender, and contract trackers.
Follow up on outstanding quotations, proposals, approvals, customer responses, and commercial actions.
Assist with customer onboarding, account setup, commercial documentation, and account administration.
Maintain accurate customer profiles, contracts, pricing information, commercial terms, and account records.
Support customer relationship-management activities and monitor key account requirements.
Coordinate customer communications relating to quotations, orders, contracts, pricing, delivery, billing, and commercial matters.
Monitor customer satisfaction, retention, renewal, and account-performance indicators.
Identify cross-selling, upselling, renewal, and additional-revenue opportunities.
Conduct customer, market, competitor, and industry research to support commercial decisions.
Monitor competitor pricing, products, services, promotions, positioning, and market activity.
Support market sizing, segmentation, opportunity assessment, and commercial benchmarking.
Assist with pricing analysis, price comparisons, margin analysis, and commercial recommendations.
Maintain pricing lists, discount structures, commercial terms, and approval records.
Support discount, rebate, incentive, commission, and special-pricing calculations where applicable.
Analyze product, customer, market, and channel profitability.
Support business-case preparation and financial analysis for commercial initiatives.
Assist with revenue, margin, cost, and profitability calculations.
Coordinate with Finance regarding invoicing, payments, credit terms, revenue recognition, outstanding balances, and commercial reconciliations.
Monitor overdue commercial actions, customer accounts, and payment-related issues.
Support contract administration and monitor key commercial obligations, milestones, renewals, and expiry dates.
Coordinate with Legal and relevant stakeholders on contract reviews, amendments, renewals, and commercial terms.
Maintain accurate records of agreements, amendments, approvals, and supporting documentation.
Support sales and commercial negotiations by preparing pricing analysis, customer information, historical performance, and relevant business data.
Track commercial commitments and ensure agreed actions are communicated to responsible teams.
Monitor order, delivery, service, and fulfillment issues that may affect customer relationships or commercial performance.
Coordinate with Operations and Supply Chain teams to address customer requirements and commercial commitments.
Support procurement and supplier-related commercial analysis where required.
Assist with partner, distributor, reseller, agent, and channel-management activities where applicable.
Monitor partner performance, sales activity, commercial targets, and contractual requirements.
Support channel planning, territory analysis, account segmentation, and sales coverage initiatives.
Assist with promotional campaigns, commercial events, product launches, and go-to-market activities.
Track campaign and promotional performance and prepare post-activity analysis.
Maintain commercial calendars covering launches, renewals, tenders, campaigns, contract milestones, and key customer activities.
Identify commercial process gaps and recommend improvements to workflows, controls, reporting, and systems.
Support CRM, ERP, sales automation, business-intelligence, and commercial reporting systems.
Ensure commercial data is accurate, complete, timely, and appropriately controlled.
Develop standardized commercial templates, trackers, reports, and analytical tools.
Support automation of recurring commercial reports, calculations, and administrative processes.
Assist with commercial audits, compliance reviews, and internal-control activities.
Ensure commercial activities follow company policies, approval requirements, contractual obligations, and applicable regulations.
Maintain confidentiality of customer, pricing, contract, financial, and commercially sensitive information.
Coordinate cross-functional commercial meetings and maintain action logs.
Follow up on commercial action items and escalate overdue or high-risk issues.
Support management with ad hoc commercial analysis, research, and decision-making materials.
Contribute to continuous-improvement initiatives focused on revenue growth, profitability, customer experience, and commercial efficiency.
Key Performance Indicators
Revenue performance
Sales target achievement
Gross margin
Gross margin percentage
Commercial profitability
Sales pipeline value
Pipeline conversion rate
Opportunity win rate
Quotation conversion rate
Proposal turnaround time
Tender submission performance
Sales forecast accuracy
Customer acquisition
Customer retention rate
Customer renewal rate
Customer satisfaction
Account growth
Cross-selling revenue
Upselling revenue
Average customer value
Revenue per customer
Pricing accuracy
Discount compliance
Pricing margin performance
Contract renewal performance
Contract compliance
Commercial action completion
Customer response time
Commercial request turnaround time
Proposal and quotation accuracy
Order processing accuracy
Billing and invoicing accuracy
Outstanding receivables
Commercial dispute resolution time
Partner performance
Channel sales performance
Market opportunity conversion
Campaign commercial performance
Commercial reporting accuracy
Reporting timeliness
CRM data accuracy
Commercial process efficiency
Cost-to-serve performance
Commercial savings or value improvements
Compliance and audit performance
Continuous-improvement completion
Ideal Candidate
The successful candidate should have strong experience in commercial operations, sales operations, business development, account management, commercial analysis, customer management, pricing, or related business-support environments, preferably within technology, professional services, retail, manufacturing, logistics, construction, engineering, real estate, or other international businesses.
The candidate should demonstrate:
Strong understanding of commercial operations and business-performance management.
Experience supporting sales, business development, account management, or commercial teams.
Strong analytical and numerical skills.
Experience analyzing revenue, sales, margin, pricing, customer, and pipeline data.
Ability to prepare commercial reports, dashboards, presentations, and business analyses.
Experience preparing quotations, proposals, tenders, or commercial submissions.
Strong understand

Work arrangement
No