HealthOcare Private Limited

Position: CRM Executive
Department: Customer Relationship Management
Employment Type: Full-Time
Working Hours: 10:00 AM to 6:30 PM
Location: Abids, Koti
Experience: 1–3 Years
About the Role
We are looking for a proactive and customer-focused CRM Executive to join our software company. The candidate will be responsible for maintaining strong customer relationships, handling customer queries, coordinating with internal teams, and ensuring a smooth customer experience.
Key Responsibilities
Manage and maintain customer relationships.
Handle customer queries through calls, emails, and other communication channels.
Follow up with existing and potential customers.
Maintain accurate customer information and records in the CRM system.
Coordinate with the Sales, Support, and Technical teams to resolve customer issues.
Track customer feedback and ensure timely resolution of concerns.
Prepare regular reports related to customer interactions and follow-ups.
Support customer retention and engagement activities.
Ensure timely communication and follow-up with customers.
Maintain a professional and positive relationship with clients.
Requirements
Bachelor's degree in any relevant field.
1–3 years of experience in CRM, customer relationship management, customer support, or a similar role.
Good communication and interpersonal skills.
Basic knowledge of CRM software and MS Office/Google Workspace.
Good follow-up and organizational skills.
Ability to handle multiple customers and tasks efficiently.
Good verbal and written English communication.
What We Offer
Friendly and professional work environment.
Opportunity to grow within a software company.
Learning and development opportunities.
Competitive salary based on experience and skills.
How to Apply:
Interested candidates can share their updated resume at Email - hr@healtho.in / WhatsApp Number - +91 86884 17535.

Work arrangement
No