Fse

Company Description Paytm is a leading digital payments and financial services platform in India, focused on enabling seamless and secure transactions for millions of users. Customers can earn Gold Points on every payment and easily convert them into Digital Gold, offering a simple way to save and invest. Built for Atmanirbhar Bharat, Paytm supports financial inclusion and digital empowerment across the country. By linking their bank account on the Paytm app, users can create a new UPI ID and access fast, convenient payment options.
Role Description The FSE (Field Service Executive) role at Paytm is a full-time, on-site position based in Eranad. The person in this role will visit merchant locations and customer sites to install, configure, and maintain Paytm devices and services. Day-to-day tasks include providing technical support, troubleshooting issues, performing preventive maintenance, and ensuring smooth operation of payment solutions. The FSE will also educate merchants and customers on using Paytm products effectively, resolve service-related concerns, and maintain accurate records of visits, issues, and resolutions. Collaboration with internal teams to escalate complex problems and share feedback from the field is an important part of the role.
Qualifications
Candidates should possess skills in Field Service and Preventive Maintenance to manage on-site installations and ensure reliable operation of Paytm solutions.
Candidates should possess skills in Troubleshooting and Technical Support to diagnose issues quickly and provide effective resolutions.
Candidates should possess strong Customer Service skills to communicate clearly, build trust with merchants and users, and handle concerns professionally.
Basic understanding of digital payments, UPI, and POS technologies is preferred, along with the ability to learn new tools and processes.
Minimum high school diploma; vocational or technical certification in electronics, IT, or a related field is an advantage.
Ability to work on-site in Eranad, travel locally as required, and manage time and documentation efficiently.
Proficiency in local language and basic English, with strong interpersonal skills and a commitment to ethical, inclusive customer interactions.

Work arrangement
No