Senior Technology Manager

Company Description Sentinels Security Pvt Ltd is a security services provider with experience across retail, corporate offices, agencies, and diverse service industries, giving the company deep insight into client needs and risk environments. The organization offers a broad range of services, including uniformed security personnel, periodic security checks and audits of premises, and event security management. Sentinels also provides fire control measures, handling of firefighting equipment, and support for emergency evacuation drills to enhance safety and compliance. Additional specialized services include VIP protection, investigations, and surveillance solutions, making Sentinels a comprehensive partner for security and risk management.
Role Description The Senior Manager – Technology will lead the technology backbone that supports the organisation's manpower security services operations across all client sites. This includes computer hardware and software, networking infrastructure, CCTV and video surveillance, access control systems, and AI-driven solutions used for guard force monitoring, incident detection, and operational efficiency. The role leads a team of 10 qualified support professionals and is accountable for system uptime, security systems reliability, budget management, vendor relationships, and the technology roadmap that enables reliable, technology-augmented security service delivery to clients.
Key Responsibilities:
Security Systems & Client Site Infrastructure
Oversee design, deployment, and maintenance of CCTV and video surveillance systems across all client sites and the central command/monitoring centre
Manage access control systems (biometric/RFID) deployed at client premises, including integration with guard attendance and visitor management systems
Ensure video management software (VMS), NVR/DVR infrastructure, and storage/retention policies meet client SLAs and statutory requirements
Act as the technical point of escalation for client-facing security technology issues and site audits
Support pre-sales and client onboarding with technology scoping for new security contracts (camera counts, access points, connectivity requirements)
IT Infrastructure & Command Centre Operations
Manage enterprise networking across the head office, branch offices, and client site connectivity (LAN/WAN, VPN, firewalls, redundancy/failover)
Own hardware and software lifecycle management — procurement, deployment, licensing, patching, and AMC renewals
Ensure high availability of the central monitoring/command centre systems used for real-time guard and site supervision
Maintain cybersecurity hygiene across IT and connected security-systems networks (physical–digital security convergence)
AI & Technology-Enabled Security Solutions
Evaluate and implement AI-based video analytics (intrusion detection, loitering/perimeter alerts, facial recognition, PPE/uniform compliance) to strengthen guard force effectiveness
Drive adoption of AI-enabled tools for guard tour management, incident reporting, and real-time dashboards for clients
Partner with technology vendors/consultants to pilot and scale AI solutions, assessing ROI and client value
Champion digital transformation initiatives that differentiate the organisation's manpower security offering
Team & People Management
Lead, mentor, and manage a team of 10 across networking, CCTV/access control, IT support, and AI/systems functions
Own hiring, performance reviews, training, and succession planning for the technology team
Set and monitor team KPIs/SLAs for site uptime, incident response time, and resolution turnaround
Coordinate with Operations, Client Servicing, and HR teams to align technology support with guard deployment schedules
Budget, Vendor & Governance
Own the annual technology budget, including AMC renewals, licensing, and capex for new client site rollouts
Negotiate and manage vendor/OEM contracts for networking, CCTV, access control, and AI platforms
Act as the single point of accountability during client audits, security incidents, or system failures at any site
Maintain SOPs, documentation, and audit-readiness (ISO 27001 exposure preferred, given client data and surveillance footage handling)
Ensure compliance with data privacy and surveillance regulations applicable to client sites and jurisdictions served
Qualifications
Education:
Bachelor's degree in Computer Science, IT, Electronics/Electrical Engineering, or a related field (mandatory)
MBA or MTech preferred
Experience:
10–15+ years in IT/technical roles, including 4–5+ years in a managerial capacity
Proven experience managing a team of 8–15+ technical staff
Demonstrated ownership of an IT/technical budget
Experience managing vendor/AMC contracts at scale
Experience deploying and managing CCTV, access control, and networking systems across multiple/distributed sites — security services, facilities management, or similar multi-site industry background strongly preferred
Exposure to guard force / command-centre monitoring technology is a strong advantage
Technical Knowledge:
Enterprise networking (routers, switches, firewalls, VPN, VLAN) across distributed/multi-site environments
Server/OS administration and hardware lifecycle management
CCTV/VMS systems at scale, with storage/retention and multi-site monitoring experience
Access control systems and integration with attendance/visitor management platforms
Working knowledge of AI/ML tools relevant to security — video analytics, automation, predictive alerts
Cybersecurity fundamentals, particularly around physical security system networks
Key Competencies:
Strategic thinking with hands-on technical credibility
Strong stakeholder management across Operations, Client Servicing, Finance, HR, and Compliance
Crisis and incident management, including client-facing escalations
Change management for new system and AI rollouts across distributed sites
Vendor negotiation and contract management
Client-centric mindset - understanding that technology directly supports service delivery and contract retention.

Work arrangement
No