Implementation Manager - Moveworks

This is a Fully Remote Job
1. About Our Client:
The organization operates in the AI-driven enterprise software industry, addressing the challenge of streamlining business operations through natural language interaction with business systems. It provides an Agentic AI Assistant platform that enables employees to automate tasks and access information efficiently by conversing with various business systems using advanced AI models. The platform serves over 5.5 million employees at more than 350 large companies, including a significant portion of the Fortune 500. Following its acquisition by a leading workflow automation company, the organization integrates AI reasoning and natural language capabilities to deliver impactful automation across enterprise workflows.
2. About the Opportunity:
The Implementation Manager leads the delivery of the AI platform implementations, ensuring projects are completed on time and within budget to meet customer objectives. This role manages the entire implementation process, collaborates with customers and partners, and drives adoption of agentic workflows that generate business value. The position acts as the primary contact for governance, risk management, and resource coordination, contributing to customer satisfaction and successful deployment of innovative AI solutions.
3. Responsibilities:
Lead customers through initial platform implementations and new product deployments.
Manage engagement governance, timelines, scope, risks, change management, resourcing, and reporting.
Assist customers in identifying, designing, and launching agentic workflows.
Provide change management guidance to support adoption and readiness.
Collaborate with sales, partners, and customers to understand challenges and align deliverables.
Serve as the main point of contact to promote collaboration and agreement on solutions.
Mentor team members and partners to meet engagement goals.
Identify gaps between planned and actual progress, proposing solutions to resolve issues.
Partner with product teams to relay customer insights for product development.
Work with customer success managers for seamless transition to post-launch support.
4. Requirements:
4+ years of progressive software implementation experience, preferably SaaS, with enterprise customers.
Experience integrating AI into work processes or decision-making.
Project management skills including scope, budgeting, estimation, and resource management.
Ability to propose and communicate technical solutions effectively.
Strong problem-solving and process-focused mindset.
Experience building relationships with senior executives.
Ability to manage projects independently.
Experience resolving complex issues collaboratively.
Diplomatic and poised under pressure.
Bachelor''s degree.
Willingness to travel up to 25%.
5. Pay Range and Compensation Package:
Base pay range of $116,400 to $192,100, plus equity when applicable, variable/incentive compensation, and benefits.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.

Work arrangement
No