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Company Description Ease Commerce is India’s #1 CRM software, offering an all-in-one platform that simplifies core business processes such as customer management, orders, inventory, tasks, accounts, and product listings. The company provides integrated solutions for task management, order and warehouse operations, payment reconciliation, product database management, customer support, and analytics. Its CRM is designed to help organizations boost productivity, improve operational efficiency, and enhance customer satisfaction from a single, unified dashboard. With robust data analytics and reporting, Ease Commerce enables businesses to convert information into actionable insights and drive sustainable growth.
Location: Indore
Experience: 7+ Years
Industry: ERP / SaaS
Domain: E-Commerce – Mandatory
About the Role
We are looking for an experienced Senior Manager – Implementation to lead end-to-end implementation, onboarding, and customer success initiatives for our SaaS/ERP platform. The ideal candidate should have strong e-commerce domain expertise, experience managing large enterprise accounts, and a proven track record of leading implementation teams.
Key Responsibilities
Lead end-to-end implementation and onboarding of Enterprise and SMB clients.
Manage and mentor a team of implementation/consulting professionals.
Own project planning, execution, Go-Live, and post-implementation support.
Understand client business processes and translate them into effective SaaS/ERP solutions.
Manage e-commerce integrations, marketplaces, APIs, logistics, inventory, and omnichannel workflows.
Work closely with Product, Engineering, Support, Sales, and Customer Success teams to resolve issues and deliver client requirements.
Drive implementation timelines, ensuring projects are delivered within agreed SLAs.
Manage escalations and maintain strong relationships with key enterprise customers.
Identify opportunities for upselling, cross-selling, and account expansion in collaboration with Customer Success/Sales teams.
Establish implementation processes, SOPs, documentation, and quality standards.
Track implementation KPIs such as Go-Live timelines, adoption, NPS, retention, and customer satisfaction.
Conduct client training, workshops, product demonstrations, and operational reviews.
Continuously identify process gaps and implement improvements to increase implementation efficiency.
Required Skills & Experience
7+ years of experience in Implementation, Onboarding, Customer Success, Consulting, or related roles.
Mandatory experience in ERP/SaaS-based companies.
Strong and hands-on experience in the E-Commerce domain is mandatory.
Experience handling Enterprise and SMB clients.
Proven experience managing and mentoring large teams.
Strong understanding of e-commerce operations, supply chain, inventory, order management, marketplaces, logistics, and omnichannel processes.
Experience with API/integration projects and cross-functional technical teams.
Strong project management, stakeholder management, and escalation-handling skills.
Excellent communication, analytical, and problem-solving abilities.
Preferred Profile
Candidates from E-commerce SaaS, ERP, OMS, WMS, CRM, Supply Chain, Marketplace, or Omnichannel platforms will be preferred.
Apply Now:
📩 Share your CV at hr@easecommerce.in
Work arrangement
No
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