Customer Care Professional

This is a Fully Remote Job
1. About Our Client:
illumifin is a provider of business process outsourcing services for the insurance industry, specializing in the administration of long-term care insurance. It manages over 1.3 million long-term care policies for major insurers and offers clients risk management insights based on proprietary long-term care databases.
2. About the Opportunity:
The Customer Care Professional role supports insurance companies and related stakeholders by managing telephonic and face-to-face assessment scheduling and coordination. This position serves as a key point of contact for applicants, claimants, agents, underwriters, and the National Network of Nurses, ensuring efficient communication and completion of assessments. The role operates Monday to Friday from 9 a.m. to 5:30 p.m. CST.
3. Responsibilities:
Handle incoming calls from insurance personnel, applicants, claimants, and case managers with compassion and professionalism
Provide interview status updates and schedule telephonic interviews
Collect and distribute new or updated applicant or claimant information
Coordinate reprint requests for interviews
Transfer applicants to complete telephonic interviews
Manage calls from contracted nurses and agencies to assign and update onsite assessments
Understand and perform all duties within the Engagement Services Call Center and Assessment Services departments
Maintain confidentiality and integrity when handling sensitive customer information
Use illumifin-specific database platforms to input, access, and follow up on customer information
Deliver ongoing and proactive customer support
4. Requirements:
Fluency in French (Canadian Dialect)
High school diploma or GED
Strong written and verbal communication skills with familiarity in business and phone protocols
Excellent organizational skills and attention to detail
Proficiency with MS Windows and MS Word
Reliability, trustworthiness, and ability to maintain confidentiality
Minimum one year of customer service experience in a fast-paced call center environment
5. Pay Range and Compensation Package:
The base pay for this position starts at $16 per hour, depending on experience and qualifications.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
No