Houston Field Support Tech

This is a Fully Remote Job
1. About Our Client:
The organization operates in the HVAC service and support industry, focusing on addressing field measurement and technical support challenges in heating, ventilation, and air conditioning systems. It provides coordination and documentation services crucial for effective field operations, aiming to ensure accurate measurements and timely resolution of technical issues.
2. About the Opportunity:
The Houston Field Support Tech plays a critical role in facilitating field operations by coordinating measurement and issue resolution appointments, supporting field technicians on-site, and ensuring precise documentation of field activities. This position directly contributes to operational efficiency and customer satisfaction by managing communication, scheduling, and accurate data collection necessary for service quality.
3. Responsibilities:
Coordinate measurement appointments by gathering information, scheduling, and preparing necessary materials
Coordinate field issue appointments with sales and engineering input
Support field operations by photographing equipment, capturing dimensions, and noting obstructions
Document measurement and field issue details including creating drawings and uploading all relevant information
Communicate completion of tasks to Inside Sales Account Manager
Perform phone and computer work to coordinate and document field support activities
4. Requirements:
Ability to handle and transport a 65 lb. extension ladder
Ability to carry a 30 lb. tool bag
Capability to work in temperatures ranging from 0 F to 100 F
Effective communication skills for coordinating with customers
Demonstrated application of the organization’s core values
5. Pay Range and Compensation Package:
The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors.
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
No