Technical Account Manager

This is a Fully Remote Job
1. About Our Client:
This organization operates in the design software industry, addressing the challenge of making design accessible and collaborative across teams. Their platform enables users to move from brainstorming to product iteration efficiently, supporting real-time collaboration worldwide. The company focuses on streamlining workflows and enhancing team productivity at scale.
2. About the Opportunity:
The Technical Account Manager acts as a trusted technical advisor for major enterprise customers, guiding them through complex implementations involving identity systems, APIs, integrations, governance, and platform extensibility. This role bridges customer success, enterprise architecture, and developer workflows to minimize technical risks, accelerate adoption, and ensure long-term customer success.
3. Responsibilities:
Serve as a strategic technical advisor to enterprise customers aligning platform adoption with business and technical goals
Lead technical assessments to identify risks and provide clear guidance for successful implementation
Assist customers with enterprise API usage and system integrations to extend platform capabilities
Collaborate with developer teams to enhance design-to-code workflows and platform extensibility
Deliver technical workshops and training on advanced platform features
Work cross-functionally with sales, customer experience, and product teams to provide cohesive technical guidance
Identify technical insights that support renewals, account expansion, and growth
Build strong relationships with technical stakeholders and executives by translating technical concepts into business value
4. Requirements:
Minimum 5 years in technical account management, solutions engineering, enterprise customer success, or related technical advisory roles in SaaS
Strong understanding of enterprise systems, APIs, integrations, development frameworks, and identity management
Experience with AI-powered enterprise solutions, including architecture, governance, and integration strategies
Excellent communication skills for engaging technical and non-technical audiences
Consultative approach with ability to manage multiple stakeholders in complex environments
Preferred but not required: familiarity with design and developer collaboration tools, AI output tailoring, frontend development knowledge, and experience delivering technical workshops
5. Pay Range and Compensation Package:
Annual Base Salary Range: $140,000—$296,000 USD
Equity and comprehensive benefits including health, dental, vision coverage; retirement plans with company contributions; parental and family planning support; mental health benefits; paid time off; and additional perks
6. Benefits & Perks:
Health insurance
Dental insurance
Vision insurance
Retirement benefits with company contributions
Paid maternity leave
Paid paternity leave
Equal Opportunity Statement:
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
No