Part-time Customer Service Specialist - Remote

Part-Time Customer Service Specialist — Remote
We’re looking for a thoughtful, organized, and resourceful Customer Service Specialist to join our small remote team.
This is a part-time independent contractor position supporting customers of Bonnie Serratore and The Serratore Method. Our customers purchase digital products, recorded and live energy clearings, programs, memberships, events, and private sessions.
This is not a high-volume call-center position. Most customer inquiries are handled by email and involve helping someone find information, access something they purchased, resolve a straightforward issue, or get their question to the right person on our team.
What you'll do:
Respond to customer emails with warmth, professionalism, and accuracy
Help customers with login, account, purchase, and content-access questions
Assist with basic troubleshooting for digital products and recordings
Answer questions about events, programs, memberships, and other offerings using our established resources
Process routine administrative requests such as membership cancellations
Research answers using our SOP, knowledge base, website, and internal resources
Escalate technical, financial, policy, or specialized questions to the appropriate team member
Keep customer inquiries organized and ensure issues don't fall through the cracks
We're looking for someone who:
Writes exceptionally well and pays close attention to details
Is comfortable working independently in a remote environment
Can follow established procedures without needing constant supervision
Knows how to research efficiently without overcomplicating simple questions
Has good judgment about when to solve something independently and when to ask for help
Is comfortable learning and working with online systems and technology
Manages time efficiently and can handle routine tasks promptly
Is dependable, responsive, organized, and genuinely enjoys helping people
Is comfortable supporting a business in the spiritual/personal-growth space
Experience with customer support platforms, WordPress, WooCommerce, membership websites, or similar online businesses is helpful but not required.
Schedule & Compensation
This is a remote, part-time independent contractor position, approx 7-10 hours per week. Customer Service is checked regularly during the workweek, but the position is not expected to require full-day availability. Compensation will be based on experience and the final scope of the position.

Work arrangement
No