Property Management Assistant

RexMont Real Estate — Seattle & Bellevue, Washington, USA. The Eastside's most-reviewed brokerage (1,241 five-star Google reviews) with a growing property management division. We're hiring a full-time REMOTE Property Management Assistant based in Costa Rica (Argentina also considered). Paid in USD via Deel.
This is a client-facing phone role. Neutral, near-native spoken English is required — your 3-minute video intro is the first screen, and we decline on it before reading anything else.
What you'll do
First response on new landlord and tenant inquiries by phone and email — our standard is a scheduled callback within 30 minutes of any lead arriving
AppFolio administration: work orders, owner statements, move-in/move-out records, lease data, rent roll upkeep
Documentation for our guarantee program: condition reports, screening files, written owner approvals, cost receipts (training provided)
Coordinate vendors and tenants on maintenance; track completion with photos
Support the Property Manager on leasing, renewals, and owner reporting
You have
3+ years on the phone with US clients (property management, account management, or tier-2 support — not tier-1 call center)
Hands-on experience with AppFolio, Buildium, or Rent Manager, or clear proof you learn systems fast
Availability 8am–5pm US Pacific, Monday–Friday (9am–6pm Costa Rica / 12pm–9pm Argentina)
A track record of staying: 18+ month average tenure across prior roles
Reliable internet, quiet workspace, own computer
We offer
$1,300–$2,200 USD/month depending on experience + quarterly retention bonus + a written 6-month raise path
Independent contractor agreement via Deel, long-term direct hire (no agency)
Every applicant gets a decision; the process takes two weeks start to offer
How to apply
Apply at https://rexmont.com/careers/property-management-assistant — the application includes a 3-minute video intro and a short written exercise. Applications submitted only through LinkedIn without the video will not be reviewed.

Work arrangement
No