E-commerce Operations Manager

E-commerce Operations Manager
Location: India
Employment type: Full-time
Salary: ₹65,000–₹75,000 per month, all-inclusive, based on experience
Starting date: As soon as possible
About the role
We are looking for an organised and proactive E-commerce Operations Manager to take ownership of our Shopify store, improve the online customer experience and support the growth of our e-commerce business.
Approximately 70% of the role will focus on Shopify, online growth, website maintenance and digital content. The remaining 30% will cover related product operations, sourcing coordination, logistics and reporting.
Key responsibilitiesE-commerce, Shopify and online growth (70%)
Manage and maintain the Shopify website and backend.
Create, update and optimise product pages, including descriptions, photographs, pricing, variants, SKUs, tags and collections.
Maintain accurate product, inventory and cost data to support reporting, forecasting and purchase planning.
Ensure new products and collections are published accurately and on time.
Conduct regular website checks and resolve issues affecting functionality or customer experience.
Monitor online stock and coordinate timely replenishment.
Improve product visibility, website navigation, merchandising and conversion.
Track website and sales performance, identify growth opportunities and recommend practical improvements.
Coordinate Shopify applications, integrations and external technical support within approved budgets.
Support the implementation and ongoing use of inventory and forecasting tools.
Coordinate product photoshoots and AI-generated model images, ensuring approved content is uploaded within agreed timelines.
Support shipping optimisation, pricing transparency and automated customer communication.
Monitor online orders and coordinate timely fulfilment with the relevant teams.
Manage additional e-commerce platforms and digital sales channels as required by the business.
Product and business operations (30%)
Coordinate the sourcing and production of packaging and marketing materials, including vendor identification, costing, sampling, quality control and delivery.
Support selected product-development projects through vendor coordination, sampling, production follow-up and quality checks.
Coordinate shipments, maintain tracking information and follow up with logistics partners.
Maintain sourcing-related financial records, invoices, budgets and regular reports.
Collect artisan and production stories for internal communication, website content and marketing materials.
Maintain vendor due-diligence, sustainability, B Corp and impact-related records.
Ensure operational trackers, invoices and product records remain accurate and up to date.
What we are looking for
4–6 years of relevant experience in e-commerce, Shopify management or digital operations.
Strong hands-on experience managing Shopify websites and product catalogues.
Demonstrated ability to improve online merchandising, customer experience and e-commerce performance.
Experience coordinating website content, product photography and digital assets.
Good understanding of inventory, forecasting, order fulfilment and product data.
Confidence working with spreadsheets, performance reports and operational trackers.
Excellent written and verbal communication skills.
Strong attention to detail and the ability to manage multiple priorities independently.
A proactive, solution-oriented approach and sound judgement.
Experience with fashion, lifestyle, artisan-made or sustainable products would be an advantage.
Familiarity with forecasting tools, Shopify applications, AI content tools, SEO or email automation would be beneficial.
How to apply
Please send your CV to shyamli@mettamuse.com, along with a brief note describing your Shopify and e-commerce experience. Where possible, include examples of websites, product catalogues or online-growth projects you have managed.

Work arrangement
No