Reservation Services Representative

Role Description The Reservation Services Representative is a full-time, remote role responsible for supporting clients through the end-to-end travel booking process. Day-to-day tasks include responding to inquiries via phone, email, and messaging platforms; providing detailed information on destinations, accommodations, and travel options; and preparing accurate quotes and itineraries. The representative will manage reservations, process payments, and update bookings as needed, while ensuring compliance with travel policies and supplier guidelines. This role also involves maintaining up-to-date knowledge of travel products and promotions, coordinating with travel partners, and delivering professional, timely, and courteous service to enhance client satisfaction and loyalty.
Qualifications
Strong customer service, client communication, and interpersonal skills, with the ability to build trust and explain complex travel details clearly.
Reservation management and administrative skills, including experience with booking systems, data entry, payment processing, and accurate record-keeping.
Organizational and time-management skills, with the ability to handle multiple inquiries, prioritize tasks, and meet deadlines in a remote environment.
Problem-solving and conflict-resolution skills, with attention to detail when handling itinerary changes, cancellations, and special requests.
Proficiency with common office and communication tools (e.g., email, CRM systems, online booking platforms, spreadsheets) and comfort working fully remote.
Knowledge of travel industry standards, destinations, and supplier offerings is highly beneficial; prior experience in travel, hospitality, or reservations is preferred.
Ability to work a consistent full-time schedule, including occasional evenings or weekends as business needs require.
High school diploma or equivalent required; additional education or certifications in travel, tourism, or hospitality are a plus.

Work arrangement
No