Call Center

Company Description Amuram Consultancy Services Private Limited is a trusted provider of multilingual translation, OCR, document formatting, and healthcare outsourcing solutions. The company delivers accurate, culturally relevant, and professionally formatted content across both Western and non-Western languages. Its core services include translation, PDF-to-Word conversion, OCR processing, and multilingual desktop publishing for complex legal, medical, and technical documents with strict quality controls and fast turnaround. Amuram also offers medical coding and billing (RCM) support, ensuring compliance and efficient revenue cycle management for healthcare providers. The organization supports businesses, agencies, and healthcare organizations in scaling globally through reliable language and document solutions.
Role Description This is a full-time remote Call Center role focused on supporting clients and end users of Amuram’s language and healthcare outsourcing services. The Call Center team member will handle inbound and outbound calls, respond to inquiries, and provide clear information about services, processes, and timelines. The role includes logging and tracking customer interactions, resolving basic issues, and escalating complex cases to the appropriate internal teams. Daily responsibilities also involve maintaining accurate records in call center systems, following scripts and protocols, and adhering to service-level standards. The position requires consistent professionalism, a customer-centric approach, and effective collaboration with colleagues and supervisors in a remote work environment.
Qualifications
Candidates should possess strong Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues calmly and efficiently.
Candidates should possess excellent Communication skills, including clear spoken and written English appropriate for contact center interactions.
Candidates should possess familiarity with Contact Centers, including basic call handling procedures, ticketing, and escalation workflows.
Candidates should possess solid Computer Literacy, including comfort using CRM or call center software, email, and office productivity tools.
Ability to work full time in a remote environment with reliable internet connectivity and a quiet workspace.
Strong listening skills, problem-solving abilities, and attention to detail when documenting calls and customer information.
Prior experience in a call center, BPO, or customer-facing role is preferred but not mandatory.
Minimum educational qualification: high school diploma or equivalent; additional training in customer service or communication is a plus.

Work arrangement
No