L1 L2 Desktop Support End User Computing Engineer

Company Description Cantik Technologies Private Limited is a technology services company focused on delivering reliable IT support and infrastructure solutions to business clients. The organization emphasizes practical, hands-on service for end users, ensuring that workplaces remain productive and secure. Team members work closely with customers to resolve issues quickly, maintain systems, and support evolving technology needs. Cantik Technologies values collaborative problem-solving, continuous learning, and professional growth for its technical staff.
Role Description This is a full-time, on-site role based in Bengaluru South for an L1/L2 Desktop Support End User Computing Engineer. The role involves providing first- and second-level technical support to end users, including diagnosing and resolving issues related to desktops, laptops, operating systems, and standard business applications. Daily responsibilities include installing, configuring, and updating hardware and software, managing user accounts and access, and ensuring secure, stable system performance. The engineer will respond to service requests and incidents, document solutions, escalate complex problems when needed, and follow established IT service management processes. The role also includes coordinating with other IT teams, maintaining asset records, and supporting routine backups, antivirus, and patch management activities.
Qualifications
Strong knowledge of desktop and laptop hardware, operating systems (such as Windows), and common office productivity tools.
Experience with end user computing support, including troubleshooting network connectivity, printers, peripherals, and basic application issues.
Familiarity with service desk or ticketing systems and ITIL-based support processes for L1 and L2 incident and request handling.
Understanding of basic security practices, including antivirus management, user access control, and patch/updates deployment.
Ability to communicate clearly with non-technical users, document issues and solutions, and provide user training when required.
Relevant technical certification (such as CompTIA A+, Microsoft desktop support, or equivalent) is preferred.
Prior experience in an on-site desktop support or end user computing role is an advantage.
Commitment to punctuality, customer service, and working effectively in a team environment.

Work arrangement
No