E-Commerce Account Manager

Company Description urban ziva is a growing e-commerce brand focused on delivering high-quality products and a seamless online shopping experience. The company combines modern design, data-driven decision-making, and customer-centric practices to build long-term loyalty and repeat business. With a strong emphasis on digital channels, urban ziva continuously optimizes its platforms, product assortments, and marketing strategies to stay competitive. Team members are encouraged to take ownership, collaborate across functions, and contribute ideas that drive growth and innovation.
Role Description The E-Commerce Account Manager is a full-time, hybrid role based in Gurugram, with flexibility for partial work from home. This role is responsible for managing and optimizing accounts on online marketplaces and e-commerce platforms, ensuring product listings are accurate, updated, and aligned with brand guidelines. Day-to-day tasks include monitoring sales performance, pricing, and inventory, coordinating with internal teams on promotions and campaigns, and analyzing data to identify growth opportunities. The E-Commerce Account Manager will also handle vendor and platform communication, resolve operational issues, and support customer experience by improving content, navigation, and overall site performance. The role requires close collaboration with marketing, operations, and finance to achieve sales targets and maintain healthy account performance.
Qualifications
Candidates should possess strong e-commerce account management skills, including marketplace operations, listing management, and pricing oversight.
Candidates should possess analytical and reporting skills, with the ability to interpret sales data, track KPIs, and make data-driven recommendations.
Candidates should possess communication and coordination skills to work effectively with cross-functional teams and external platform partners.
Candidates should possess basic digital marketing awareness, including understanding of online promotions, SEO for product listings, and customer engagement strategies.
Relevant qualifications include a bachelor’s degree in business, marketing, commerce, or a related field, and prior experience in e-commerce or retail account management.
Candidates should possess strong organizational skills, attention to detail, proficiency with spreadsheets and e-commerce dashboards, and the ability to work independently in a hybrid setup.

Work arrangement
No