IT Support Specialis

Role Description The IT Support Specialist is a part-time, remote role responsible for providing technical assistance to chapter members, volunteers, and event organizers. Day-to-day tasks include responding to help desk requests, diagnosing and resolving hardware and software issues, and supporting desktop and laptop configurations used for chapter activities. The role involves maintaining and troubleshooting collaboration tools, communication platforms, and virtual event setups, as well as documenting common issues and solutions. The specialist will also assist with account access, system updates, and basic security best practices to ensure smooth technical operations for online meetings, workshops, and community events.
Qualifications
Candidates should possess strong Technical Support and Help Desk Support skills to assist users with routine and complex issues.
Candidates should possess solid Troubleshooting and Desktop Computers skills to diagnose and resolve hardware and software problems.
Candidates should possess foundational Information Technology knowledge to support systems, tools, and remote collaboration platforms.
Strong communication skills, both written and verbal, and the ability to explain technical concepts clearly to non-technical users.
Ability to work independently in a remote environment, manage time effectively, and prioritize multiple support requests.
Experience with common operating systems (Windows, macOS, Linux) and conferencing tools (e.g., Zoom, Google Meet) is beneficial.
Familiarity with basic cybersecurity and application security concepts, particularly OWASP guidelines, is an advantage.
Relevant coursework, certifications, or practical experience in IT support or related fields are preferred.

Work arrangement
No